Product Information Specialist

4 days ago


Charleston, West Virginia, United States Dodrill Comfort & Energy Solutions Full time

We're looking for an accomplished Product Information Specialist to enhance our customers' experience by delivering outstanding product information and support. If you possess excellent communication skills and a passion for helping others, this is the ideal role for you

About the Role:
  • Product Knowledge: Develop and maintain extensive knowledge of our residential products and services, including HVAC, Indoor Air Quality, Insulation, and Energy Savings solutions.
  • Client Engagement: Engage with clients through various channels to address their inquiries, concerns, and feedback in a professional and courteous manner.
  • Troubleshooting: Identify and resolve product-related issues efficiently, escalating complex cases when necessary.
  • Documentation: Accurately document client interactions and update records to ensure seamless follow-up and future reference.

Compensation Package: Our competitive salary range is $50,000 - $70,000 per year, complemented by additional benefits and opportunities for growth.

Key Qualifications:
  • Experience: At least 2 years of experience in customer-facing roles, preferably in the sales or service industry.
  • Educational Background: A high school diploma or equivalent; degree in business, communications, or a related field is desirable.
  • Skills: Exceptional communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.


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