Bilingual Medical Support Specialist

1 week ago

Mission Viejo California, United States Planned Parenthood of Orange and San Bernardino Counties Full time

Compensation Details:
Salary is commensurate with experience.

Position Overview:


Planned Parenthood of Orange and San Bernardino Counties is seeking a full-time Bilingual Medical Support Specialist in a dynamic healthcare environment.

Schedule: 4/10 work week, including one weekend day.


This intermediate-level role involves various supportive tasks in the provision of reproductive health services, primary care, and surgical assistance.

Assist patients by conducting tests, screenings, and providing support before and after surgical procedures essential for delivering reproductive health services.

Collaborate with healthcare providers to ensure a high standard of care and efficient service delivery.

Responsibilities include triaging patients, preparing examination rooms, and assisting providers throughout medical procedures, including surgical abortion services up to 23.6 weeks.

Deliver compassionate, non-judgmental care to all patients.


At PPOSBC, we recognize the significance of a comprehensive benefits program and are committed to offering unique benefits tailored to the needs of you and your family.

We proudly provide a competitive benefits package that includes medical, dental, and vision coverage for you and eligible dependents, life insurance, and long-term disability coverage.
Benefits coverage begins after one full month of employment.

Generous vacation, sick leave, and personal time off

401(k) matching contributions and additional perks

For a detailed overview of our benefits, please visit our career site.

Qualifications:

Licensure and Certification:


Completion of an accredited Medical Assistant program or certification from a recognized certifying organization approved by the Medical Board of California is required.


Minimum Education:
High school diploma or GED is mandatory.

Work Experience:
1-2 years of experience in a clinical setting is preferred.

Recent experience with blood draws and injections is desirable.

Experience in reproductive health, managed care, and/or abortion services is advantageous.

Language Skills:
Some positions may require bilingual proficiency (reading, writing, and speaking). Candidates may be assessed for language skills prior to an offer.

Other Requirements:
Ability to work both independently and collaboratively as part of a team.

Demonstrated mature judgment, initiative, and critical thinking skills.

Ability to connect with diverse communities.

Must exhibit a warm and caring demeanor.

Attention to detail and accuracy is crucial.

Ability to follow written instructions effectively.

Physical capability to assist patients in distress.

Transporting patients from procedures to recovery rooms is required.

Maintain a professional demeanor at all times.

Flexibility to work varying hours and locations as needed.

Agency Standards:
A strong commitment to quality healthcare and exceptional customer service is essential.

Ability to thrive in a fast-paced, demanding environment with shifting priorities.

Capability to meet deadlines and work effectively under pressure.

Proficient computer skills, including Microsoft Word, Excel, and Outlook. Experience with electronic medical records may also be necessary.


This position may require travel to various sites; if using a personal vehicle, a valid driver's license and current auto insurance compliant with state regulations are required.


Key Responsibilities:

Essential Functions:

Essential functions include the necessary tasks, duties, and responsibilities associated with this role.

Adhere to agency policies, procedures, and protocols, which may involve completing agency, regional, and/or state certification requirements.


Independently perform and/or coordinate the following back-office functions: Communicate effectively with licensed providers regarding any patient disclosures of violence, abuse, or unsafe living conditions during interactions.

Administer injections and blood draws in accordance with California regulations.

Conduct and document basic laboratory tests (e.g., Hgb, pregnancy tests, urine dipsticks, rapid HIV, etc.).

Process specimens for external laboratory testing.

Obtain vital signs (blood pressure, height, weight, etc.).

Maintain cleanliness and sterilization of equipment, and stock examination rooms.

Conduct patient visits exclusively for Medical Assistant duties.

Gather patient medical histories.

Schedule appointments and refer patients for follow-up medical services, including abortion services.

Assist and support clinical staff in:
Providing contraceptive services, including inventory management.


Delivering primary care services, including performing EKGs, pulse oximetry, A1C tests, and assisting with procedures as directed by the provider.


Facilitating abortion services, including assisting in analyzing products of conception up to 23.6 weeks.

Support physicians during procedures by providing ultrasound guidance for patients up to 23.6 weeks.

Provide patient care by:
Pre-procedure: connecting to EKG, blood pressure, and pulse oximeter.

Post-procedure: transporting patients to recovery rooms and cleaning bodily fluids.

Adhere to infection control, safety, and emergency protocols.

Strive to ensure patient satisfaction.

Build rapport with patients, remaining attentive to their medical and educational needs delivered in a professional and timely manner.

Prepare the center for opening and secure it for closing as required.

Non-Essential Functions:


Stay informed on relevant anatomy and physiology, contraception methods, STIs, pregnancy, adoption, early prenatal care, educational techniques, community resources, agency protocols, referral procedures, and all Planned Parenthood programs.

Perform additional duties as assigned by the Health Center Manager or designee, which may include specialized services for developmentally disabled clients and tailored patient education programs.

Other duties as assigned.

CORE COMPETENCIES – WE CARE:

Welcoming:
Anticipates customer needs and prioritizes satisfaction and service. Resolves issues promptly and efficiently. Maintains a positive and professional demeanor. Seizes opportunities to assist team members, stakeholders, and other departments.

Equitable:

Promotes equitable access and opportunities for all through education, inclusive behavior, elevating diverse voices, fostering honest dialogue, and listening without judgment.

Values and uplifts diversity within the agency.

Confidential:
Respects the privacy of information shared by patients, employees, and vendors, maintaining confidentiality. Adheres to all policies and laws protecting private and privileged information.

Accessible:
Remains approachable and open-minded, demonstrating fairness and receptiveness to feedback. Exhibits strong listening skills and teamwork.

Respectful:
Values diversity and treats everyone with dignity and courtesy. Dependable and considerate of others' time and commitments.

Empathetic:
Shows genuine interest and understanding of others' feelings, attitudes, and reasoning. Maintains a patient, flexible, and non-judgmental demeanor.

Disclosures:
Planned Parenthood/Orange and San Bernardino Counties is an equal opportunity employer.

Applicants will be considered for employment without regard to race, color, ancestry, national origin, religion, creed, equal pay, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military, veteran status, or any other federal or state protected class.

We are dedicated to fostering an inclusive workplace that values diversity, equity, and inclusion.

Minimum Salary Range:
USD $41,315.00/Yr.

Maximum Salary Range:
USD $49,399.00/Yr.

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