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Account Manager
2 months ago
Puffco is a leading company in the cannabis industry, dedicated to bringing consumers the pleasure of a full-spectrum cannabis experience. We're seeking an exceptional Account Manager to help us nurture our wholesale customers.
Key Responsibilities- Grow existing book of business by developing and maintaining strong relationships with customers
- Provide exceptional customer service and support to ensure customer satisfaction
- Review unfulfilled orders, identify issues, and collaborate with internal teams to resolve them
- Follow up with existing clients for payment, restock, and product recommendations
- Prepare quotes and collect payments in a timely manner
- Work closely with senior team members to ensure seamless client coverage
- Update customer records in CRM as required
- Communicate with customers to answer procedural questions and gauge their level of satisfaction
- Collaborate with the sales team to monitor active purchase orders and ensure timely processing
- Handle customer complaints in a professional and calm manner
- Maintain a high level of service to existing accounts by timely processing of orders
- Follow up with clients on Puffco's backorder list when products become available
- 1+ years' experience in a similar role, preferably in the cannabis industry
- Strong internal and client-facing communication skills
- Advanced troubleshooting and multi-tasking skills
- Experience working with ERP and/or CRM systems
- Experience using and multi-tasking within the Salesforce platform
- Passion for customer success and value creation
- Intermediate knowledge of Microsoft Office Suite
- Ability to multi-task, prioritize, and function well under pressure and tight delivery timeframes
- Ability to function at a high level in either a team environment or independently
- Requires a high degree of tact, initiative, accuracy, judgment, and superior interpersonal skills
- 401K, Medical/Dental/Vision/Life coverage, Flexible Time-Off
- Amazing office in a fun, casual, and comfortable work environment
- Snacks, lunches, retreats, and more
Puffco is a company that has started a movement to mainstream cannabis enjoyment for the world. We're a close-knit team representing varied professional backgrounds who work together to create a driven and unique business culture that respects and honors employees, partners, and customers equally.
We're dedicated to expanding our business culture to build a rich, vital community of users. Our community of actively engaged users are critical to the company's future, with their ongoing input being actively solicited and incorporated into every decision around growth and our product roadmap.
We're looking for exceptional employees who are innovative forward thinkers, who are resourceful, motivated, and passionately committed to their trade. If you're a driven self-starter with top-notch organizational and detail-oriented skills who thrives in a fast-paced entrepreneurial environment, we want to hear from you.
