Night Auditor Front Desk Representative
7 days ago
We are currently seeking an experienced and driven candidate to serve as a Night Auditor/Overnight Front Desk Clerk. This is an exciting opportunity to join our team at DelMonte Hotel Group, a leader in the hospitality industry.
The ideal candidate will have excellent communication skills, solid organizational, time-management and prioritization skills, and the ability to multi-task in a fast-paced environment. You will be responsible for performing a variety of guest service activities while providing the highest level of service possible.
Responsibilities:- Greet, register, and assign rooms to guests.
- Answer telephone calls and respond to guest inquiries.
- Post charges, compute bills, collect payments, and make change for guests.
- Making and confirming reservations.
- Monitoring room availability and blocking rooms as needed.
- Programming wake-up calls and handling guest mail and messages.
- Opening and closing shifts, making cash drops as necessary, and maintaining market stock and coffee area.
- Finalizing transactions completed during the day and processing credit card transactions.
- Preparing and printing folios for departing guests.
- Creating, printing, filing, and transmitting required reports.
- Compiling daily sales figures and completing daily reports.
- Completing end-of-month procedures and ensuring hotel PMS system balance with reservations system.
- 1-3 months related experience or equivalent combination of education and experience.
- High school diploma or general education degree (GED).
- Solid organizational, time-management and prioritization skills.
- Exceptional customer service skills.
- Ability to multi-task in a fast-paced environment.
- Basic computer and administrative skills.
- Availability to work an overnight schedule.
Benefits:
- Competitive compensation package, including $18.00 per hour.
- Comprehensive benefit packages for full-time positions.
- Hotel room discounts at our locations around the globe.
- Discounts on food and beverages.
- Professional development and advancement opportunities.
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