Field Technician

2 weeks ago


Connecticut, United States Instacart Full time

About Instacart

Instacart is a leading grocery delivery and pickup service that is transforming the way people shop for groceries. We are a team of innovators, problem solvers, and customer advocates who are passionate about making a difference in the lives of our customers.

About the Job

We are seeking a highly skilled and motivated Field Technician to join our team. As a Field Technician, you will be responsible for diagnosing and resolving hardware and software related issues with our Caper Carts across our partner locations. You will work with tickets submitted via our Support Portal and provide valuable feedback on the state of hardware and software in the field to our teams.

Key Responsibilities

  • Diagnose and resolve hardware and software related issues with Caper Carts
  • Work with tickets submitted via our Support Portal
  • Provide valuable feedback on the state of hardware and software in the field to our teams
  • Collaborate with and be supported by teammates to contribute your feedback, ideas, and processes to build the future of grocery

Requirements

  • 1+ years of experience in technical support, mechanical engineering, hardware maintenance or related fields in a corporation or in a startup environment
  • Great troubleshooting skills to look beyond the task at hand and find creative solutions to simple and complex problems
  • Experience at handling wires, electronic circuits, computers and other devices and high-tech devices such as copiers, printers, POS systems; Basic knowledge of electrical engineering/wiring
  • Basic network knowledge in setup of Wi-Fi devices
  • Comfortable working with Windows, Android, Gmail, Google Drive, Excel, Slack, and troubleshooting tools and apps
  • Ability to travel out-of-state for training purposes
  • Must have a vehicle and clean driving record

What We Offer

  • $35/hr, depending on experience
  • Flexible schedule
  • This is a Part-Time contract position (1099)

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