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Laundry Operations Manager

2 months ago

Chesapeake City, Maryland, United States Great Wolf Lodge Full time

Job Summary: We are seeking a highly skilled and experienced Laundry Operations Manager to join our team at Great Wolf Lodge. As a key member of our housekeeping department, you will be responsible for driving front-line efficiency and effectiveness in our laundry operations.

Key Responsibilities:

  • Leadership and Management: Manage and coordinate the laundry department and team members to ensure production standards, cleanliness, and operational efficiencies are met.
  • Team Development: Responsible leadership of laundry team members, including recruiting, hiring, coaching, retention, and maintaining appropriate staffing levels for the department.
  • Training and Development: Train new team members and ensure continued training and development of current team members.
  • Financial Management: Implement the financial strategy to manage budget, and labor & operating expense forecasts.
  • Safety and Compliance: Ensure all safety and compliance standards are upheld, including managing chemical safety.
  • Equipment Maintenance: Partner with Engineering team to assure the safe operation and maintenance of all production equipment.
  • Inventory Management: Manage inventory process, maintain PAR levels, and ordering of supplies.
  • Guest Satisfaction: Address and resolve any employee or guest concerns as needed to ensure satisfaction.
  • Performance Management: Ensure compliance and timely completion of the performance appraisal process; identifies key talent and plans for development.
  • Manager on Duty: Actively participate in the Manager on Duty Program.
  • Company Standards: Model and uphold the Great Wolf policies and standards of excellence.

Requirements:

  • Education: High School diploma or equivalent experience.
  • Experience: Minimum 3 years of experience in the Laundry Operations, with at least 1 year in a leadership position.
  • Skills: Demonstrated knowledge and experience in labor management scheduling, management skills and abilities including conflict resolution, coaching, development, and team building.
  • Availability: Ability to work flexible schedule including nights, weekends, and/or Holidays as needed.

Preferred Qualifications:

  • Laundry or Housekeeping Experience: Previous experience in Laundry or Housekeeping Experience in resort/hotel environment.
  • Technical Skills: Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel).
  • Business Acumen: Knowledge of business and financial analysis tools and processes.
  • Leadership Skills: Skilled in leading a diverse team to achieve goals and overcome challenges.
  • Analytical Skills: Demonstrated analytical, planning, and change implementation abilities.