Collections Servicing Specialist

3 weeks ago

Carson California, United States Southland Credit Union Full time
Job Title: Collections Servicing Specialist

This role provides dual support to both the Consumer Lending and Collections Departments at Southland Credit Union. The ideal candidate will demonstrate the ability to effectively validate, process, and service credit union accounts where members are deceased, as well as perform various Collections Department functions.

Key Responsibilities:
  • Collect on delinquent HELOC and first mortgage accounts and aid with the management of delinquent accounts as needed.
  • Review Credit bureau disputes serviced via E-Oscar platform and other CBR dispute requests initiated by the member.
  • Manage credit union deceased account(s) in accordance with credit union policy and desktop procedure.
  • Perform review of Collections Department specific reports to include: File Maintenance Report, Monthly Charge off report.
  • Miscellaneous duties as assigned.
  • Manage department mail and post incoming checks/payments. Log copies of payments and review monthly for determining posting timeline.
Requirements:
  • A minimum of five (5) years of relative collections experience to include experience servicing: automotive loans, overdrawn checking and/or savings accounts, credit cards, unsecured lines of credit and loans secured by real estate assets.
  • A minimum of two (2) years legal, bankruptcy and vendor management experience required.
  • A basic understanding of the mortgage servicing process including an understanding of Home Equity Lines of Credit.
  • An understanding of the Fair Credit Reporting Act and the credit dispute process.
  • An understanding of the Fair Debt Collections Practices Act (FDCPA) along with an understanding of servicing guidelines under California's Rosenthal Fair Debt Collection Practices Act.
  • Knowledge of MS Excel and an ability to create and manage spreadsheets.
  • A two-year college degree or completion of a specialized course of study at a business or trade school, or completion of specialized training or related job experience.

This job description is not a complete statement of all duties and responsibilities comprising this position. Southland Credit Union is an Equal Opportunity Employer. Salary Minimum: USD $26.60/Yr. Salary Maximum: USD $39.90/Yr.

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