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Customer Service Representative

2 months ago

Abingdon, Maryland, United States Staffmark Full time
Customer Support Coordinator

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Coordinator. As a key member of our support team, you will be responsible for providing exceptional customer service via phone, email, and live chat.

Key Responsibilities:
  • Provide timely and effective support to customers, resolving issues and answering questions in a professional and courteous manner.
  • Troubleshoot complex technical issues and coordinate solutions with internal teams.
  • Identify and escalate service issues to senior teams and supervisors as needed.
  • Accurately document customer interactions and update records as necessary.
  • Contribute to the development of customer service best practices and process improvements.
Requirements:
  • 3+ years of experience in customer-facing roles, preferably in technical support or a related field.
  • Excellent communication and interpersonal skills.
  • Strong technical knowledge, including Microsoft Office Suite.
  • Self-motivated and able to work independently.
What We Offer:
  • Competitive hourly rate of $18.
  • Remote work opportunities.
  • Medical, dental, and vision insurance.
  • Life insurance and short-term disability coverage.
  • 401k plans and weekly pay available every Friday.
  • Referral bonus potential and employee discount programs.