Customer Service Representative
2 months ago
This role focuses on providing exceptional customer service and ensuring a safe and secure shopping environment at our store. As a Customer Service Representative, you will be the first point of contact for customers, greeting and assisting them with their needs. You will also be responsible for preventing loss and maintaining a secure store environment.
Key Responsibilities- Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Verify purchases and assist with returned items to ensure accurate and efficient processing.
- Monitor store entrances and prevent loss by deterring shoplifting and other forms of theft.
- Work collaboratively with other associates to maintain a safe and secure store environment.
- Participate in training and development programs to enhance customer service skills and knowledge of store policies and procedures.
As a Customer Service Representative at Walmart, you will enjoy a range of benefits, including:
- Competitive hourly wage
- Performance-based incentive awards
- 401(k) plan with company match
- Stock purchase plan
- Company-paid life insurance
- Health benefits, including medical, vision, and dental coverage
- Short-term and long-term disability benefits
- Company discounts
- PTO and/or PPTO for vacation, sick leave, holidays, and other purposes
To be successful in this role, you will need:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Basic math skills and accuracy with handling cash and operating a point-of-sale system
- Ability to work a variety of shifts, including mornings, evenings, and weekends
- High school diploma or equivalent required
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