Senior Intake Coordination Manager

2 weeks ago


Maryland, United States Highmark Health Full time

Job Summary

This role supervises and coordinates the day-to-day activities of the UM Intake Coordination team.

The incumbent selects, develops, and continuously coaches staff to the highest levels of performance.

Motivates and team builds through the creation of a work environment and conditions that contribute to the highest levels of performance.

Key Responsibilities

  • Perform management responsibilities, including hiring and termination decisions, coaching and development, rewards and recognition, performance management, and staff productivity.
  • Plan, organize, staff, direct, and control the day-to-day operations of the department.
  • Determine workflow for the day and assign work to the team.
  • Research quality issues and respond to error assessments.
  • Ensure compliance with all regulatory entities.
  • Represent the department in compliance audits.

Requirements

  • High School Diploma/GED
  • 5-7 years in Customer Service
  • 1-3 years in a management role

Preferred Qualifications

  • Bachelor's Degree


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