Senior Intake Coordination Manager
2 weeks ago
Job Summary
This role supervises and coordinates the day-to-day activities of the UM Intake Coordination team.
The incumbent selects, develops, and continuously coaches staff to the highest levels of performance.
Motivates and team builds through the creation of a work environment and conditions that contribute to the highest levels of performance.
Key Responsibilities
- Perform management responsibilities, including hiring and termination decisions, coaching and development, rewards and recognition, performance management, and staff productivity.
- Plan, organize, staff, direct, and control the day-to-day operations of the department.
- Determine workflow for the day and assign work to the team.
- Research quality issues and respond to error assessments.
- Ensure compliance with all regulatory entities.
- Represent the department in compliance audits.
Requirements
- High School Diploma/GED
- 5-7 years in Customer Service
- 1-3 years in a management role
Preferred Qualifications
- Bachelor's Degree
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