Retail Operations Manager

2 weeks ago


Winder, Georgia, United States Smoke Stars Full time
Position Overview

SMOKE STARS is an expanding small enterprise dedicated to delivering top-notch products in a professional and customer-focused atmosphere. Our team comprises knowledgeable and friendly industry experts committed to exceptional customer service. We are in search of a sales-oriented professional to take on the role of Store Manager at SMOKE STARS.

Requirements:

  • Applicants must be at least 21 years old.
  • A minimum of 3 years of experience in the smoke shop sector is essential.
  • Reliable transportation is a prerequisite.

In return, we offer a competitive compensation package starting at $15 per hour, based on experience, along with a 2% commission on personal sales achievements. This is a remarkable opportunity for a driven individual to earn a competitive income while contributing to our team's success.

Key Responsibilities:

  • Manage the hiring, training, and development of staff in collaboration with HR and district management.
  • Conduct timely and constructive performance evaluations.
  • Address employee discipline and terminations in line with company policies.
  • Oversee staffing requirements for regular operations and special events.
  • Maintain a motivated sales team through effective communication and incentives.
  • Ensure accurate daily sales reporting and cash handling procedures.
  • Resolve customer inquiries and issues to foster long-term relationships.
  • Manage and optimize the retail budget, inventory, purchasing, and sales strategies.
  • Conduct regular inventory checks to ensure data accuracy.
  • Achieve daily, monthly, quarterly, and annual sales targets.
  • Stay informed about industry trends and regulations to align inventory and product placement with market demands.
  • Understand customer demographics to align sales strategies with their needs.
  • Collaborate with district managers to develop cost-effective advertising and recruitment strategies.

Physical Requirements:

  • Ability to sit and stand for extended periods.
  • Capable of lifting up to 30 pounds.
  • Flexibility to work evenings and weekends as needed.

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