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Client Support Specialist

2 months ago

Asheville, North Carolina, United States City of Asheville, NC Full time
Salary: $20.37 Hourly

Location : Asheville, NC

Job Type: Full Time

Department: Water Resources

Division: Customer Services

Summary

About the Role:
The City of Asheville is looking for dedicated candidates for the position of full-time Client Support Specialist I within the Water Department. This role is essential for executing various clerical tasks and engaging with the public, providing vital administrative assistance to a City department.

Key Responsibilities:
  • Respond to phone inquiries regarding policies, guidelines, procedures, services, payments, and more as they relate to the City's operations.
  • Act as the primary point of contact for in-person customers, addressing inquiries and offering guidance on city services, including water bill payments and development permits.
  • Establish, modify, or terminate services based on customer account requirements.
  • Conduct general office tasks, including data entry into software systems.
  • Research information on relevant websites.
  • Clarify fees, policies, and regulations related to the department and City services.
  • Process service adjustments, including claims for high water bills.
  • Perform general office duties, including data entry in multiple software systems and utilizing copy and fax machines.
  • May handle payment processing for accounts using payment software and related systems, ensuring accurate balancing of receipts at the end of the day.
  • Provide backup cashier duties, assisting walk-in customers with payments and various water-related inquiries.
  • Investigate account issues and manage special assignments as necessary.
  • Additional Responsibilities:
    • Perform other related duties as required.
Benefits:
- Full-time position with access to a comprehensive benefits package, including medical, dental, and life insurance options.
- Enrollment in the North Carolina Pension and NC 401K retirement plans with company matching.

Qualifications:
  • High school diploma or equivalent (GED)
  • One year of technical training in budgeting software, Google platforms, MUNIS, and related computer programs.
  • Some experience in customer service; or an equivalent combination of education and experience sufficient to perform the essential duties of the job.
  • Bilingual in another language is preferred but not mandatory.
Note: Applicants with equivalent experience and/or education may be considered.

The City of Asheville encourages individuals of all genders and races to apply.

Additional Information:
- Hiring Rate: $20.37
- Work schedule: Monday - Friday; 8:00 am - 5:00 pm (40 hours per week)

About Us: The City of Asheville is committed to delivering quality service to the residents and visitors of our vibrant city, located in the Blue Ridge Mountains of western North Carolina. We value and respect a diverse community and workforce, promoting an equitable and just employment environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information, or veteran status.
  • Ability to utilize common office machines, including popular computer-driven word processing, database, spreadsheet, and file maintenance programs.
  • Attention to detail in executing assigned tasks.
  • Capability to maintain effective files, records, and reports.
  • Ability to compute figures rapidly and accurately.
  • Skill in dealing tactfully and courteously with the public in explaining policies and procedures.
  • Ability to read and comprehend basic workplace data, such as forms, tables, graphs, and schedules.
  • Ability to conduct research on existing internal policies and procedures.
  • Ability to compile data into formal reports or recommendations for presentation.
  • Creative thinking for work practices or program improvements.
  • Effective communication skills in both spoken and written forms.
  • Analytical skills to identify problems and assist in resolving them.
  • Ability to develop and maintain effective working relationships as required by assignments.
  • Capability to analyze and interpret policy and procedural guidelines and apply this understanding to tasks.
  • Ability to gather resources to resolve issues or provide solutions.