Service Advisor Expert

14 hours ago


Montgomery, Alabama, United States Sonic Automotive Full time
Job Overview
Sonic Automotive is a leading automotive retailer seeking an experienced Service Advisor Expert to join our team. This role is responsible for ensuring seamless customer service, efficient repair processes, and maximum revenue generation. As a key member of our dealership's service department, you will be the primary point of contact for customers and work closely with technicians, sales teams, and management to ensure exceptional results.

About You
We are looking for a highly skilled and organized individual with strong communication and interpersonal skills. A minimum of two years of experience in a dealership position, preferably as a Service Advisor, is required. ASE certification and sales experience are also desirable. Your excellent oral and written communication skills will enable you to effectively communicate with customers, employees, and management. Your ability to read and comprehend instructions and information will aid in understanding complex technical data and procedures. As a professional with a high school diploma or equivalent, you have a solid foundation to succeed in this role.

Key Responsibilities
This position entails scheduling service appointments, obtaining customer and vehicle data prior to arrival when possible, greeting customers in a timely and friendly manner, providing complete and accurate written cost estimates for labor and parts, establishing promised times, checking on progress of repairs throughout the day, contacting customers regarding any changes in the estimate or promise time, explaining cost and time requirements in detail, getting proper authorization before any additional repairs are performed, test-driving vehicles or referring to test technicians as necessary, maintaining Customer Satisfaction Index ratings at least comparable to those of the manufacturer, zone, or branch average, advising customers on the care of their cars and the value of maintaining them according to manufacturers' specifications, using maintenance menus, and adhering to federal, state, and local regulations, such as hazardous waste disposal, OSHA right-to-know, and company safety policies and procedures.

Compensation Package
We offer a competitive compensation package that includes an estimated salary of $55,000 - $65,000 per year, based on your qualifications and experience, plus comprehensive benefits, including health insurance, retirement savings plan, paid time off, and opportunities for career advancement within our organization.

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