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Healthcare Customer Service Specialist
2 months ago
Job Category :
Patient Services
Requisition Number :
PATIE007865
Apply now
Position Type:
Part-Time
Overview:
The Healthcare Customer Service Specialist plays a crucial role in patient registration and check-in processes, alongside providing essential clinical support.
This position entails working part-time on weekends from 2:00 pm to 8:00 pm (both Saturday and Sunday) at our Orthopedic Urgent Care facility.
A sign-on bonus may be available, contingent upon a commitment period. Internal candidates may not qualify for this incentive.Twin Cities Orthopedics operates under Infinite Health Collaborative (i-Health), a network of local medical practices led by physicians, dedicated to empowering patients in managing their healthcare.
We offer a comprehensive benefits package including Medical, Dental & Vision Plans, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts, and more.
Key Responsibilities:
- Welcome and register patients; collect co-payments, pre-payments, insurance details, and identification.
- Verify and document insurance information in accordance with established business practices.
- Schedule appointments for new and existing patients accurately and promptly using the current practice management system.
- Provide patients with all necessary information, including appointment details, directions, check-in times, referral information, and co-payments.
- Prepare and manage patient charts.
- Maintain a solid understanding of healthcare plan requirements and networks.
- Ensure timely communication with patients, families, and staff.
- Assist in various clinic areas as required.
- Perform any additional duties as assigned.
Qualifications:
- High School diploma/GED or equivalent.
- Proficiency in Microsoft Word, Outlook, and Excel.
- Experience in Customer Service is essential.
- Administrative or Medical Office experience is preferred.
Skills Required:
- Adhere to company policies, procedures, and ethical guidelines.
- Complete all required training.
- Comply with applicable laws and regulations (e.g., HIPAA, Stark, OSHA, employment laws, etc.).
- Demonstrate reliable attendance and punctuality.
- Work effectively in the clinic during operational hours.
- Navigate independently throughout the clinic, which may involve moving between floors; frequent bending, lifting, standing, stooping, or prolonged sitting may be necessary.
- Maintain a productive pace, manage interruptions appropriately, and meet deadlines.- Communicate and interact professionally and respectfully.
- Prioritize tasks while remaining adaptable to the demands of daily operations.
- Apply logical reasoning to identify problems, establish facts, and draw valid conclusions.
- Understand and execute a variety of instructions.
- Operate equipment effectively and manage phone communications.
- Work independently with minimal supervision.
- Travel to other work locations, if necessary.
Core Values:
- Integrity: Uphold ethical standards and take responsibility for actions.
- Service: Strive to deliver an exceptional experience consistently.
- Quality: Commit to high standards, skillful execution, and exceeding expectations.
- Innovation: Seek progressive solutions that enhance service, teamwork, and efficiency.
- Teamwork: Collaborate positively and support one another.
Work Environment:
Clinic setting.
Additional Information:
Infinite Health Collaborative (i-Health) is an Equal Employment/Affirmative Action employer and will provide reasonable accommodations in compliance with the Americans with Disabilities Act.
This position description will be reviewed periodically as duties and responsibilities evolve. Essential and Additional Job Functions are subject to modification.#J-18808-Ljbffr
