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Client Engagement Coordinator

2 months ago

Hempstead, New York, United States Community Development C Full time
Position Overview

About Community Development C

Community Development C is dedicated to enhancing the lives of individuals through effective community development initiatives. We provide essential resources that foster personal and economic growth within the community.

Role Summary

The Customer Experience Representative acts as the primary point of contact for clients. The successful candidate will thrive in a dynamic environment, demonstrating empathy, clarity, and meticulous attention to detail. A strong aptitude for utilizing various technological platforms is essential, along with a commitment to the mission of Community Development C.

Key Responsibilities:

  • Handle a high volume of incoming calls efficiently.
  • Evaluate the urgency of inquiries and escalate critical issues to the appropriate personnel.
  • Build and maintain professional relationships with clients, vendors, and stakeholders.
  • Process documents as required while ensuring the confidentiality of sensitive information.
  • Greet and guide visitors, providing information on available services and online options.
  • Respond to routine inquiries through various communication channels.
  • Manage incoming deliveries and ensure proper documentation is routed accurately.
  • Assist with administrative duties such as mail handling, document management, and organization.
  • Keep the reception area tidy and welcoming.
  • Contribute insights for system enhancements based on client feedback and organizational needs.

Qualifications:

  • 3-5 years of experience in customer service, preferably in social services or non-profit sectors.
  • Bilingual proficiency in English and Spanish.
  • Technologically adept with the ability to learn job-specific software.
  • Proficient in Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint).
  • Excellent communication and interpersonal skills, with a collaborative mindset.
  • Ability to thrive in a fast-paced, diverse team environment.
  • Detail-oriented with strong organizational capabilities.
  • Proficient in problem identification and resolution.
  • Innovative and creative thinker.

This job description is intended to provide a general overview of the position and is not exhaustive. Additional duties may be assigned as necessary.