Customer Service Ambassador
6 days ago
We are seeking a highly skilled Customer Service Ambassador to join our team at Percepta. This is an exciting opportunity to provide exceptional customer experiences and build long-lasting relationships with our clients.
Job DescriptionThe Customer Service Ambassador will be responsible for delivering customized, easy, and effortless experiences to our luxury customers. You will own the customer experience from start to finish, building rapport and anticipating needs through authentic connection and curiosity. Your role will involve promptly processing and answering/ resolving customer inquiries, concerns or technical questions, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided.
Key Responsibilities:
- Own the customer experience from start to finish, building rapport and anticipating needs through authentic connection and curiosity.
- Promptly process and answer/resolving customer inquiries, concerns or technical questions, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided.
- Understand the use of technology, scripts, and product knowledge. Actively listens to the customer providing answers, while controlling the call to lead the customer in an efficient professional manner.
To succeed in this role, you will need:
- A High School Diploma (required); an associate or Bachelor's degree (preferred)
- Four (4) years of experience in training, public relations, sales, marketing, or customer service
- Experience with customer contact systems
As a valued member of our team, you can expect:
- Starting pay rate of $17.50 per hour
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
At Percepta, we bring first-class service across each market we support. As a global leader in contact centers, we pride ourselves on delivering a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:
- Culture of Service - to be treated like you are the customer from day one
- Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges the value of your contributions
- Respect – a team that is accountable, dependable and gives you their full attention
- Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
- Career Growth - lots of learning opportunities for aspiring minds
- Diversity - be a part of our growing diverse and community-minded organization that is all about having fun
- Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
-
Customer Service Ambassador
2 days ago
Asheville, North Carolina, United States Regal Full timeJob Overview:The Customer Service Ambassador will be responsible for providing exceptional service to guests at the theatre. This includes ensuring tickets are sold in accordance with the MPAA rating system and company policy, responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy, and promoting...
-
Food Service Ambassador
6 days ago
Asheville, North Carolina, United States The Foundry Hotel Asheville, Curio Collection Full timeKey ResponsibilitiesAs a Food Service Ambassador, you will be the first point of contact for our guests. You will greet them warmly and make sure they have an exceptional dining experience from start to finish.Your primary responsibilities include:Greeting guests with a friendly smile and ensuring they feel welcome in our establishment.Providing menus and...
-
Customer Service Representative
4 weeks ago
Asheville, North Carolina, United States Tapestry Full timeAbout the RoleWe are seeking highly motivated and customer-focused individuals to join our team as Sales Associate III in our luxury retail service environment. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales, and maintaining visual merchandising standards.Key...
-
Food Service Ambassador
6 days ago
Asheville, North Carolina, United States Billy Graham Evangelistic Association Career Site Full timeOverviewBilly Graham Evangelistic Association Career Site is a non-profit organization dedicated to spreading the Good News of Jesus Christ. As a Food Service Ambassador, you will play a vital role in providing exceptional dining experiences for our guests while upholding our Christian values.Estimated Salary: $25,000 - $35,000 per year, depending on...
-
Dining Experience Ambassador
1 day ago
Asheville, North Carolina, United States Chilis Full timeWe're seeking a highly motivated and hospitable Dining Experience Ambassador to join our team at Chili's. As a key member of our service staff, you will be responsible for providing exceptional guest experiences by interacting and connecting with our valued customers.About This RoleThis role is ideal for individuals who are passionate about delivering...
-
Customer Service Ambassador
6 days ago
Asheville, North Carolina, United States Nothing Bundt Cakes Full timeCompany OverviewWe are a growing family committed to bringing joy to our guests and communities.Salary InformationThe estimated salary for this role is $12.00 - $15.00 per hour, with opportunities to earn more based on experience and performance.Bakery Team Job DescriptionPromptly greet walk-in and phone guests with warmth and enthusiasm.Maintain strong...
-
Customer Service Ambassador at Zips Car Wash
6 days ago
Asheville, North Carolina, United States Zips Car Wash Full timeCompany OverviewZips Car Wash is a leading provider of car washing services, dedicated to delivering exceptional customer experiences and building long-lasting relationships with our customers.
-
Customer Experience Ambassador
2 days ago
Asheville, North Carolina, United States Premium Brands Services, LLC Full time**About Us**Premium Brands Services, LLC is a leading retail brand with a rich history of empowering women through fashion. Our story began over 120 years ago, and today we remain committed to our core values of inclusivity, acceptance, and self-expression.**The Role**We are seeking an experienced Sales Lead to join our team in Asheville, NC. As a Sales...
-
Customer Service Representative
3 days ago
Asheville, North Carolina, United States Earth Fare Full timeCustomer Service RepresentativeWe are seeking a friendly and customer-focused Customer Service Representative to join our team at Earth Fare. As a customer service representative, you will be responsible for providing excellent customer service, answering questions and addressing concerns in a friendly and professional manner.Key Responsibilities:Provide...
-
Customer Service Advocate
6 days ago
Asheville, North Carolina, United States Swannanoa Cleaners Full timeWe are seeking a Customer Service Representative to fill this role at Swannanoa Cleaners. In this position, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide solutions that ensure they have a great customer service experience.Job DescriptionThe ideal candidate is friendly, computer savvy, and able...
-
Customer Service Representative
1 day ago
Asheville, North Carolina, United States Wells Fargo Bank Full timeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. This role is an exciting opportunity to provide exceptional service to our customers, work in a fast-paced environment, and contribute to the success of our organization.About Wells FargoWells Fargo is a leading financial services company that provides a...
-
Customer Service Representative
6 days ago
Asheville, North Carolina, United States Domino's Pizza LLC Full timeJob OverviewWe're seeking a skilled and friendly Customer Service Representative to join our team at Domino's Pizza LLC. This role involves interacting with customers, resolving inquiries, addressing complaints, and providing product information in a fast-paced environment.Key ResponsibilitiesResolve customer inquiries and concerns over the phone or in...
-
Customer Service Barista
6 days ago
Asheville, North Carolina, United States Green Sage Cafe Full timeJob DescriptionWe are seeking a skilled Customer Service Barista to join our team at Green Sage Cafe. This is an exciting opportunity for individuals who have a passion for providing exceptional customer service and are eager to grow with our company.
-
Customer Service Representative
6 days ago
Asheville, North Carolina, United States Edward Jones Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team as a Part-Time Branch Office Administrator in Asheville, NC. In this role, you will work closely with our Financial Advisors to provide exceptional customer service to our clients.
-
Customer Service Representative
2 days ago
Asheville, North Carolina, United States Which Wich Superior Sandwiches Full timeAbout Which Wich Superior SandwichesAt Which Wich, we pride ourselves on serving the best sandwiches in town. Our team members play a crucial role in delivering this promise to our customers.Job DescriptionTake orders from customers and provide excellent customer service.Recommend additional items such as drinks and snacks to enhance the customer...
-
Customer Service Representative
2 days ago
Asheville, North Carolina, United States Chico's Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Sales Floor Associate to join our team. As a Sales Floor Associate, you will be responsible for providing exceptional customer service, maintaining a visually appealing store environment, and supporting sales floor operations.About the RoleThis is an excellent opportunity to work in a dynamic...
-
Customer Service Representative
7 days ago
Asheville, North Carolina, United States WELLS FARGO BANK Full timeCompany Overview:Wells Fargo Bank is a leading financial services company that offers a wide range of banking and investment products to individuals, businesses, and institutions. Our mission is to help our customers achieve their financial goals while providing excellent customer service.Salary: The estimated salary for this role is around $35,000-$40,000...
-
Customer Service Representative
7 days ago
Asheville, North Carolina, United States Chico's Full timeJob Summary: We are seeking a highly motivated and detail-oriented Support Associate to join our sales floor team. This individual will be responsible for supporting a customer and product-focused sales culture, ensuring a seamless shopping experience for our customers.Key Responsibilities:Operational Excellence: Process merchandise, ensuring items are...
-
Customer Service Coordinator
5 days ago
Asheville, North Carolina, United States Chico's Full timeChico's FAS Inc. Job OpportunityWe are seeking a highly skilled and customer-focused Sales Floor Associate to join our team in Biltmore Village.About the Role:As a Sales Floor Associate, you will play a vital role in creating an exceptional customer experience by ensuring excellent communication skills, strong organizational abilities, and the ability to...
-
Customer Service Team Lead
5 days ago
Asheville, North Carolina, United States Ingles Markets Full timeWe are seeking a skilled and experienced professional to join our team as the Customer Service Manager. This role plays a critical part in ensuring customer satisfaction by being the last point of contact. Our ideal candidate will have a passion for delivering excellent customer service and strong communication skills. They will be responsible for handling...