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Customer Service Agent

2 months ago

Fargo, North Dakota, United States Avantic Lodging Enterprises Full time
Job Summary

As a Guest Services Agent with Avantic Lodging Enterprises, you will be responsible for providing exceptional customer service to our guests. This includes greeting and registering guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Service: Provide attentive, courteous, and efficient service to all guests, ensuring their needs are met and exceeded.
  • Room Reservations: Make and modify room reservations, ensuring accurate and up-to-date information.
  • Front Desk Operations: Manage the front desk, handling guest inquiries, and resolving any issues that may arise.
  • Communication: Establish and maintain good communication with fellow associates and other departments within the hotel.
  • Problem-Solving: Anticipate, prevent, identify, and solve problems as necessary to ensure a positive guest experience.
Requirements
  • Education: High School diploma or equivalent required.
  • Experience: Previous experience in a hotel or related field preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a positive attitude.
Working Conditions

The Guest Services Agent will work in a fast-paced hotel environment, interacting with guests and associates on a regular basis. The ability to work in a team environment and maintain a positive attitude is essential.

Physical Requirements
  • Lifting: Ability to lift up to 10lbs.
  • Standing: Ability to stand for long periods of time.
  • Walking: Ability to walk frequently throughout the hotel.