Hotel Operations Manager
3 weeks ago
We are seeking an experienced Hotel Operations Manager to join our team at DKN HOTEL GROUP. As a key member of our front office team, you will be responsible for ensuring seamless hotel operations and delivering exceptional guest experiences.
The ideal candidate will have a minimum of two years' experience in hotel management, preferably as a Front Desk Manager or with progressive front desk responsibility. Strong English skills, both oral and written, are essential, with proficiency in multiple languages a plus.
Responsibilities:
- Supervise and train the Guest Service Team/ Front Office to ensure excellent customer service and maintain high standards of performance.
- Oversee hotel operations in the absence of the General Manager, making timely and effective decisions to ensure smooth hotel functioning.
- Manage multi-departmental operations, prioritizing tasks and delegating work assignments to optimize productivity.
- Maintain good team member relations, providing coaching and counseling when needed, and recognizing staff achievements.
- Develop and maintain effective guest relations, responding promptly to guest concerns and resolving issues efficiently.
- Ensure compliance with company policies and procedures, adhering to safety and security protocols.
- Participate in ongoing training and development, staying up-to-date on industry best practices and new technologies.
Requirements:
- Minimum of two years' experience in hotel management, preferably as a Front Desk Manager or with progressive front desk responsibility.
- Strong English skills, both oral and written, with proficiency in multiple languages a plus.
- Ability to make timely, effective decisions, prioritize tasks, and delegate work assignments.
- Excellent communication and interpersonal skills, with a focus on teamwork and collaboration.
- Ability to maintain confidentiality and handle sensitive information with discretion.
Benefits:
- Competitive salary: $67,000 - $69,000 per year.
- Benefits package: comprehensive health insurance, paid time off, and professional development opportunities.
- Career advancement opportunities: grow with our company and take on new challenges.
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