Manager of Technical Expertise
1 week ago
Job Overview
As the Manager of Technical Expertise, you will oversee a team of top-tier Digital Experience Monitoring (DEM) specialists at Dynatrace. Your primary focus will be to empower the broader Business Insights team to deliver exceptional value to our clients by addressing intricate customer challenges and use cases. This role involves providing product insights, support for enablement, and tools that facilitate daily operations, while also collaborating with various teams as advocates for DEM.
Key Responsibilities:
- Gain a comprehensive understanding of your team members' skills and expertise, effectively utilizing these strengths across diverse projects.
- Mentor team members and promote their continuous professional development.
- Conduct monthly one-on-one meetings with each team member to discuss progress and development.
- Collaborate with Business Insights leadership to align on the needs of the delivery team regarding support, enablement, documentation, product modifications, and special initiatives.
- Engage with the Dynatrace Product team to stay informed about product developments and provide constructive feedback.
- Work alongside the Enablement Team to create training materials for the Business Insights team.
- Partner with other internal teams on various initiatives, including internal tools, processes, and training programs.
- Assist in the onboarding process for new team members.
- Provide ongoing updates regarding team status, project progress, key performance indicators, and capacity planning.
Qualifications:
Minimum Requirements:
- A Bachelor's Degree in statistics, mathematics, economics, or other quantitative, technology, or business disciplines is required.
- A minimum of 2 years of experience in leading teams and fostering cross-functional collaboration.
Preferred Qualifications:
- Exceptional organizational, problem-solving, and analytical skills with a strong attention to detail.
- Excellent communication skills, capable of bridging the gap between business and technical stakeholders.
- Proven ability to thrive under pressure and manage multiple competing priorities.
- Strong interpersonal skills, demonstrating empathy towards stakeholder concerns and a commitment to team success.
- Effective verbal and written communication skills, comfortable engaging with individuals at all levels of the organization.
- Aptitude for identifying improvement opportunities and taking proactive measures to implement solutions.
- Resilience and the ability to recover from challenges.
Additional Information:
- The salary range for this position is competitive and based on experience, skills, education, and work location.
- Our comprehensive compensation package includes unlimited personal time off, an employee stock purchase plan, and a rewards system.
- We offer medical and dental benefits, along with a company-matching 401(k) plan for retirement.
- This position allows for flexibility, offering both office and remote work options.
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