Computer Hardware Repair Specialist
3 days ago
ITsavvy is a leading provider of innovative IT solutions, and we're seeking a skilled Computer Hardware Repair Technician to join our team. As a key member of our technical support team, you will be responsible for troubleshooting and repairing hardware issues in Chrome and Windows environments.
Responsibilities:- Perform troubleshooting and diagnosis of hardware & software issues in Chrome and Windows environments.
- Replacement of LCDs, keyboards, motherboards, and system components.
- Document resolution steps and parts consumption in ticket software.
- Manage paperwork trail for the warranty claim process.
- Device teardown including parts testing and asset disposition.
- Complete assigned daily, weekly, and monthly tasks.
- Assist in the enrollment and rollout of new client devices.
- Complete additional training to advance career as requested.
- High School Diploma or equivalent; technical degree or certification preferred.
- Knowledge of Chromebooks and Chrome OS preferred.
- Experience with hardware repair tools and equipment required.
- A+ Certification preferred.
- Experience using Autotask Professional Services Automation Tool or similar system preferred.
- Competitive compensation.
- Remote work options, as well as locations across the United States.
- Blue Cross Blue Shield Insurance.
- 3 weeks of PTO.
- Short-term and long-term disability insurance.
- Life insurance.
- Healthcare Flexible Spending Account (FSA).
- 401(k) with employer match.
- Paid holidays.
- Employee purchase discounts.
- A clear career path with opportunities for development, both personally and professionally.
- Free ITsavvy swag.
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