Help Desk Specialist

2 days ago


Harrisburg, Pennsylvania, United States Signature Staffing Full time
Job SummarySignature Staffing is seeking an experienced Help Desk/Call Center professional to support a state project. The ideal candidate will have excellent communication skills, ability to troubleshoot issues, and experience with incident management software.

Key Responsibilities
  • Provide technical support to end-users with varying IT skillsets
  • Utilize established operation and knowledgebase documentation to resolve issues
  • Escalate complex issues to ensure quick resolution
  • Experience with call tracking and ticketing software

Requirements
  • Previous experience as a systems administrator, help desk, or call center agent
  • Excellent phone etiquette and ability to be clearly understood
  • Ability to work non-traditional hours, including 5pm-6:30am Monday, Tuesday, and Thursday

What We Offer
  • $21/hour pay rate
  • Onsite work in Harrisburg

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