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Restaurant Operations Manager

2 months ago

Grove City, Pennsylvania, United States Burger King Restaurant Full time

Job Summary:

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Burger King Restaurant. As a key member of our management team, you will be responsible for leading and overseeing all operations of the restaurant, ensuring exceptional customer satisfaction, and driving sales and profit growth.

Key Responsibilities:

  • Lead and Manage Restaurant Operations: Oversee all aspects of restaurant operations, including customer service, food quality, and inventory management.
  • Develop and Implement Business Strategies: Collaborate with the management team to develop and implement strategies to achieve sales and profit targets, improve customer satisfaction, and increase operational efficiency.
  • Recruit, Train, and Manage Team Members: Recruit, train, and manage a team of employees to ensure they have the skills and knowledge needed to provide exceptional customer service and meet business objectives.
  • Ensure Compliance and Quality: Ensure compliance with food safety and sanitation regulations, and maintain high standards of quality in all aspects of restaurant operations.
  • Monitor and Control Inventory: Monitor inventory levels and order supplies as needed to ensure efficient operations and minimize waste.
  • Resolve Customer Complaints: Respond promptly and professionally to customer complaints, and work to resolve issues in a timely and satisfactory manner.

Requirements:

  • Leadership and Management Experience: Proven experience in a leadership or management role, with a track record of success in driving sales and profit growth.
  • Customer Service Skills: Excellent customer service skills, with the ability to provide exceptional service to customers in a fast-paced environment.
  • Communication and Interpersonal Skills: Strong communication and interpersonal skills, with the ability to work effectively with employees, customers, and other stakeholders.
  • Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills, with the ability to analyze data and make informed decisions.