IT Service Management Specialist

4 weeks ago


Nelson Lagoon, United States Sapphire Innovations Full time
Drive Digitalization Forward with Sapphire Innovations

We are seeking an energetic and skilled ITSM Process Manager to join our Service department at Sapphire Innovations. As a key member of our team, you will play a crucial role in driving digitalization forward and contributing to the operational excellence of our organization.

Key Responsibilities:

  • Develop and maintain ITIL-based operational ITSM processes
  • Collaborate with cross-functional teams to ensure seamless process execution
  • Design and implement process improvements to enhance efficiency and effectiveness
  • Provide training and support to team members on process-related topics
  • Participate in CAB moderation, CMDB data analysis, and incident resolution rounds

About the Role:

This is an exciting opportunity to work with a dynamic team and contribute to the development of our processes. As a Process Manager, you will have the chance to work on a wide range of tasks, from process modeling and KPI development to training and process improvement. Your expertise will be essential in driving digitalization forward and ensuring the operational excellence of our organization.

What We Offer:

At Sapphire Innovations, we value collaboration, mutual support, and a positive work environment. As a member of our team, you will have the opportunity to work with a diverse group of professionals, contribute to the development of our processes, and drive digitalization forward.



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