Fitness Experience Manager

4 days ago


Cleveland, Ohio, United States Planet Fitness Inc. Full time
Job Summary

The Overnight Facility Representative will be responsible for delivering an exceptional member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. This role will ensure the overall cleanliness of all areas of the facility, creating a positive environment for members to achieve their fitness goals.

Key Responsibilities:
* Greet members, prospective members, and guests with a friendly smile, providing exceptional customer service.
* Handle all front desk activities, including answering phones in a professional manner, assisting callers, checking members into the system, new member sign-ups, and taking prospective members on tours.
* Facilitate updates to member accounts, respond to questions and concerns in a timely and professional manner, and escalate issues to management as needed.
* Maintain the neatness and cleanliness of the club, ensuring a welcoming atmosphere for members.
* Close shift for the business day, thoroughly cleaning and sanitizing restrooms, locker rooms, fitness equipment, and gym floor.
* Stock locker rooms with proper supplies and paper products.
* Report any broken or missing amenities or equipment to the Club Manager.

Requirements:
* Customer service background preferred.
* Basic computer proficiency required.
* A passion for fitness and health is essential.
* Upbeat and positive attitude necessary.
* Punctuality and reliability are must-haves.
* Ability to work third shift required.
* Honesty and exceptional work ethic expected.
* Strong problem-solving skills and ability to interact positively with members and coworkers.

Our team at Planet Fitness Inc. is dedicated to providing a Judgement Free Zone where members can feel inspired and motivated. As a member of our team, you'll have the opportunity to make a difference in customers' lives. If you're looking for a challenging and rewarding role that allows you to grow professionally, apply now

We offer a competitive salary of $42,000 - $50,000 per year, depending on experience, plus benefits.

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