Customer Service Representative Raleigh NC
5 days ago
We are seeking a highly skilled Customer Service Representative to join our team in Raleigh, NC. As a key liaison between our customers and our company, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.
Key Responsibilities- Develop and maintain customer relationships by overseeing different operative responsibilities.
- Process, monitor, and follow up on customer purchasing orders.
- Ensure effective service and administrative support to customers by providing material delivery information and following up on the order status.
- Provide information to customers about material lead times, product availability, and pricing through efficient, prompt, and friendly communication.
- Create invoices and corrections, if necessary, as well as returns of material.
- Schedule visits to the showroom, lead material views & reservation of specific material.
- Solve customer issues from order to delivery and maintain customer account receivables.
- Provide customer support over the phone, face-to-face, and via email.
- Perform analysis in SAP as requested by General Manager, Operations Manager, or the sales/promotion force.
- Manage and maintain the showroom; this includes ordering and stocking supplies needed, maintaining equipment, and placing marketing materials.
- Log attending to daily visitors and events, recording each visitor/event into Salesforce.
- Support the sales team by preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any stock issues that may arise to help them achieve and exceed sales targets.
- 3+ years of experience in Customer Service.
- 2+ years of experience with invoicing and order entry.
- Customer Service experience in construction, manufacturing, distribution, or related industry experience.
- Computer literacy to a relatively high standard: Outlook, Excel, Word.
- Use of SAP, ERP, or order system.
- High School Diploma/GED.
- College degree.
Cosentino is a world-leading producer of architectural and decorative surfaces. Our purpose is to inspire people through innovative and sustainable spaces. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
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