Contact Center Operations Supervisor

6 days ago


New Haven, Connecticut, United States Frontier Communications Full time
About the Role

We are seeking a highly skilled and experienced Contact Center Sales and Service Supervisor to join our team at Frontier Communications.

Key Responsibilities:

  • Lead a team of customer service and sales representatives to achieve sales and customer satisfaction goals.
  • Develop and implement effective sales strategies to drive revenue growth and improve customer engagement.
  • Provide coaching and training to team members to enhance their sales and customer service skills.
  • Monitor and analyze sales and customer service metrics to identify areas for improvement.
  • Collaborate with other departments to ensure seamless customer experience across all touchpoints.

Requirements:

  • Proven experience in sales and customer service leadership roles.
  • Strong sales and customer service skills, with a focus on driving revenue growth and improving customer satisfaction.
  • Excellent communication and leadership skills, with the ability to motivate and coach team members.
  • Ability to analyze sales and customer service metrics and make data-driven decisions.
  • Strong problem-solving skills, with the ability to think critically and creatively.


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