Contact Center Operations Supervisor
6 days ago
We are seeking a highly skilled and experienced Contact Center Sales and Service Supervisor to join our team at Frontier Communications.
Key Responsibilities:
- Lead a team of customer service and sales representatives to achieve sales and customer satisfaction goals.
- Develop and implement effective sales strategies to drive revenue growth and improve customer engagement.
- Provide coaching and training to team members to enhance their sales and customer service skills.
- Monitor and analyze sales and customer service metrics to identify areas for improvement.
- Collaborate with other departments to ensure seamless customer experience across all touchpoints.
Requirements:
- Proven experience in sales and customer service leadership roles.
- Strong sales and customer service skills, with a focus on driving revenue growth and improving customer satisfaction.
- Excellent communication and leadership skills, with the ability to motivate and coach team members.
- Ability to analyze sales and customer service metrics and make data-driven decisions.
- Strong problem-solving skills, with the ability to think critically and creatively.
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Contact Center Sales and Service Team Lead
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Contact Center Sales and Service Team Lead
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Customer Service Team Lead
3 days ago
New Haven, Connecticut, United States Frontier Communications Full timeJob Summary:We are seeking a highly skilled Contact Center Sales and Service Supervisor to join our team at Frontier Communications. As a key member of our sales and service operations, you will be responsible for leading a team of customer service representatives and driving sales growth.Key Responsibilities:Lead a team of customer service representatives...