Quality Assurance Manager

22 hours ago

Grand Prairie, Texas, United States NXTPoint Logistics Full time
Job Title: Quality Control Manager

NXTPoint Logistics is a leading provider of end-to-end supply chain solutions, offering a range of services including distribution, warehousing, and fulfillment. We are seeking a highly skilled Quality Control Manager to join our team.

Job Summary:

The Quality Control Manager will be responsible for ensuring the overall quality of our driver fleet. This includes performing site visits for claims, independent contractor job checks, and site visits for meet trucks. The successful candidate will be the initial point of contact for all claims and will work closely with insurance companies.

Key Responsibilities:
  • Perform site visits to assess property damage and track accordingly.
  • Negotiate appropriate settlements with customers and manage claims.
  • Organize repair plans and follow up to ensure completion.
  • Report claims exceeding deductible to the Claims Manager.
  • Develop onboarding processes and plans for new independent contractors.
  • Provide training to independent contractors on product installation.
  • Perform service orders as needed.
  • Conduct pre-site visits for meet trucks.
  • Assess current contractors and teams, and develop training as necessary.
  • Assist with recruitment and onboarding of new independent contractors.
  • Maintain good relations with sales teams and customers/superintendents.
  • Address and resolve concerns from superintendents.
  • Complete independent contractor drive-behinds and ride-alongs, and fill out necessary paperwork.
  • Call customers to complete independent contractor performance surveys and fill out necessary paperwork.
  • Maintain constant communication with independent contractors to ensure routes, deliveries, and service orders are on schedule.
  • Track and address delays in stops with independent contractors.
  • Complete deliveries and installs as needed.
  • Provide on-site assistance to independent contractors for large installs.
  • Ensure all escalated issues are resolved.
Requirements:
  • High school diploma or equivalent required; four-year college degree in construction management, business, supply chain logistics, or related field preferred.
  • Minimum two years' experience in transportation, logistics, customer service, or related industry.
  • Minimum two years' experience with appliance installation and delivery.
  • Valid state driver's license required.
Preferred Qualifications:
  • Thorough knowledge of Microsoft Excel, Outlook, and Word.
  • Customer service mentality.
  • Ability to manage time effectively and meet deadlines.
  • Ability to work in a team environment and demonstrate flexibility and patience.
  • Ability to represent the company in a professional manner.
  • Excellent organization, communication, and problem-solving skills.
  • Ability to work under minimal supervision and with a strong sense of self-motivation.
  • Ability to lead and manage a team.
  • Ability to read, speak, and write English to understand and give directions, and complete paperwork accurately.
Physical Demands:

The work is primarily performed in a climate-controlled environment. Occasionally requires work performed in a non-climate-controlled warehouse or outside environment. Requires sitting, walking, and standing. Occasionally requires bending and stooping. Occasionally requires standing and walking for long periods of time. Ability to lift and stack items weighing up to 30 pounds over head, and lift and stack items weighing up to 65 pounds to chest height and carry them a distance of fifty feet. Occasional ability to climb ladders, stairs, and ramps and perform generally heavy labor in various weather conditions and temperatures.

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