Commercial Banking Administrator II

The Commercial Banking Administrator II plays a critical role in supporting the lending team by handling accounts of moderate size and complexity. This position requires strong analytical and communication skills, as well as the ability to work independently and prioritize multiple tasks.

• Review and complete due diligence associated with commercial loan documentation and closing process
• Monitor and enforce post-closing exception items and work closely with customers and attorneys to manage the loan closing process
• Work independently and demonstrate the ability to balance multiple assignments and priorities
• Possess strong communication skills, both written and verbal, and have the interpersonal skills needed for a positive team environment
• Must work within the boundaries of the division and bank procedures
• Serve as the primary contact with the Loan Production Group and Loan Operations to ensure that all new loans, renewals, extensions, and modifications are processed and set up as intended
• Interact with customers, attorneys, CPAs, and other lending institutions to resolve problems and ensure that all required documentation is returned within an appropriate timeframe
• Manage pipeline of assigned loans within nCino and other secondary sources, ensuring accurate and timely completion of all data points
• Utilize systems, procedural, operational, and enterprise expertise to research and resolve issues and questions that may occur
• Work closely with and maintain strong productive relationships with the Loan Production Group, Loan Operations, Compliance, Credit Risk Review, Managed Assets, Internal Audit, Deposit Operations, Treasury Services, and the Business and Customer Service Centers to ensure rapid and positive issues resolution
• Perform loan maintenance as required, including participation settlements, loan payment adjustments, pay-offs, and pay-downs
• Responsible for opening and maintaining Commercial Banking deposit accounts, ensuring adherence to bank procedures and working with Treasury Services to ensure that all products are set up and working appropriately
• Monitor and process overdrafts, ensuring compliance with overdraft approval and insider transaction procedures
• Research customer delinquencies and aged overdrafts and perform the necessary corrective maintenance to eliminate the cause
• Assist the RMs in monitoring various monthly management reports to ensure that renewals, extensions, rate changes, and maturity loans are reviewed and documented within the time frame designated and approved by the Team Leaders, Group Heads, and/or Credit Committee

• Bachelor's degree or related knowledge/skills gained through experience required
• 5-7 years of commercial loan experience required
• Experience independently managing an efficient workflow
• Ability to read and interpret complex loan and legal documentation
• Knowledge of commercial banking compliance and regulations
• Knowledge of general banking operations and activities
• Must be able to work independently with little direction
• Strong communication, organizational, writing, and interpersonal skills required
• Working knowledge of the following programs: Microsoft Office (Excel/Word/Access), Metavante Insight/FIS, nCino Lifecycle Lightening, and Salesforce

About Us

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life, and disability insurance, retirement, vacation, and tuition reimbursement.

Eastern Bank is an Equal Opportunity Employer of women, people of color, LGBTQIA+, religion, national origin, citizenship, neurodivergence, age, Veterans, individuals with disabilities, or any other characteristic protected by law.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't fully align with every qualification, we still encourage you to apply. You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.