Tax Office Manager
3 weeks ago
About the Role:
As a Multi-Unit Team Leader at H&R Block, you will be responsible for providing leadership and guidance to our customer-centric teams in multiple tax offices. Your primary goal will be to accelerate the seasonal tax business in these offices, ensuring that our clients receive an outstanding experience.
Key Responsibilities:
Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement
Assist DGM in recruiting and interviewing candidates for tax office associate positions
Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
Lead daily team meetings and communicate essential information to tax office associates
Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
Requirements:
People management experience, with the demonstrated ability to grow and develop associates
Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
Computer proficient with the ability to use MS Office
Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience
About H&R Block:
H&R Block is a company that believes in the power of people helping people. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block.
What We Offer:
A connected culture that values diversity and inclusion, making everyone feel like they belong as part of a larger team
A work environment that is recognized throughout the world on Best Companies lists
Colleagues who are committed to helping each other grow and support each other
A range of benefits, including medical coverage, 401k retirement savings plan, and employee stock purchase plan
How to Apply:
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. If you're looking to make an impact, H&R Block is the place for you.
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