Customer Service Representative

4 weeks ago

Marguerittes, Occitanie, United States Supplies on the Fly Full time
Job Summary

The Customer Experience Agent I interacts extensively with our customers to develop relationships; ensuring ultimate customer satisfaction and returning customers. This role is a key part of our team at Supplies on the Fly, where we strive to provide exceptional service to our customers.

Responsibilities
  • Proactively communicate to all internal and external related parties to exceed customer's expectations.
  • Respond timely and accurately to all incoming customer correspondence along with thorough documentation.
  • Receives customers' requests by telephone, email or chat, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.
  • Demonstrates ownership of customer requests with follow through, documentation and complete resolution.
  • Assists in returns and replacements as needed.
  • Analyzes transactions, corrects records, and adjusts errors.
  • Provide accurate information regarding pricing and availability of in-stock items.
  • Resolves customer questions related to orders, places orders where opportunity is present.
  • Maintains 90% minimum average in customer service and sales area quality assurance reviews.
  • Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
  • Remain current with product knowledge by attending vendor meetings/training and participating in provided training/education.
  • Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
  • Report any system or product inaccuracies timely.
  • Follow company policies and procedures.
  • Performs other all duties as assigned.
Qualifications

Basic Qualifications:
  • High school diploma or equivalent
  • 1 years in a Customer Service function or related skill
  • Customer centric and Internet savvy
  • Strong MS Office skills
Preferred Qualifications:
  • Restaurant supply/commercial food service experience
Professional Skills:
  • Superior time-management skills.
  • Ability to multi-task and stay focused on critical objectives.
  • A positive, can-do attitude is a must.
  • Able to work in a fast paced, closely integrated team in which customer delight, communication, teamwork and flexibility are essential.
  • Ability to write short correspondence.
  • Ability to accurately spell.
  • Ability to speak and write English in a clear, understandable manner.
  • Ability to accurately follow detailed procedures and processes.
  • Ability to work with a diverse group of people.
  • Ability to work comfortably under pressure.
  • Ability to work independently and with a group on various on-going projects simultaneously.
  • Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions).
  • Ability to concentrate for extended periods of time.
  • Excellent oral and written communication skills.
  • Ability to plan and organize time and projects efficiently.
  • Excellent critical thinking and problem solving skills
  • Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other work groups.
  • Ability to act in an ethical, honest and professional manner at all times.
  • Desire to work independently as well as in a team environment.
  • Maintain discretion with all company information regarding customers, pricing, products, and procedures.
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to sit for prolonged periods of time.
  • Must be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc.
  • Must be able to look at a computer screen for prolonged periods of time and type.
  • Requires the ability to read written instructions, reports and other documentation.
  • The employee must occasionally lift, carry and/or move up to 30 pounds.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • The employee frequently is required to talk or hear.
  • The noise level in the work environment is usually light to moderate.
Working Conditions:
  • The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed above are representative of knowledge, skill and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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