Membership Service Representative
4 weeks ago
About the Role:
The YMCA of Metro Atlanta is seeking a highly motivated and customer-focused individual to join our team as a Membership Service Representative. In this role, you will be responsible for providing exceptional service to members, guests, and program participants, contributing to member retention and ensuring a positive experience for all.
Key Responsibilities:
- Welcoming members and guests, providing tours, and answering questions about our programs and services.
- Supporting the sale of memberships and program registrations, and developing relationships with members and prospective members.
- Providing accurate and timely information to members and staff, and resolving membership concerns in a professional and courteous manner.
- Maintaining a safe and clean environment, adhering to YMCA safety protocols and procedures.
- Participating in staff meetings and training sessions, and contributing to the development of a positive and inclusive team culture.
Requirements:
- A high school diploma or equivalent, and a working knowledge of computers and software applications.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
- A commitment to providing exceptional customer service, and a passion for working in a team environment.
About the YMCA of Metro Atlanta:
The YMCA of Metro Atlanta is a leading non-profit organization dedicated to promoting healthy living, youth development, and social responsibility. We offer a range of programs and services to support the well-being of individuals and families, and are committed to creating a positive and inclusive environment for all.
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