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Medical Support Specialist

1 month ago

Cleveland, Ohio, United States Concentra Full time
Job Summary

We are seeking a highly skilled Medical Support Specialist to join our team at Concentra. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and supporting our clinical team.

This is a dynamic and fast-paced environment where you will have the opportunity to make a meaningful difference in the lives of our patients.

Responsibilities:

  • Perform routine medical and testing procedures under direct supervision of the treating clinician.
  • Support in other areas of the facility as needed, including registration and referral management.
  • Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing.
  • Perform rapid screening tests (influenza, strep, mono, glucose, etc.).
  • Assist providers during examination and treatment.
  • Responsible for performing routine medical procedures as ordered by treating clinician.
  • Prepare and assist clinician with procedure set up and injury care.
  • Apply bandages, dressings, and splints as ordered by the treating clinician.
  • Dispense medications and DME as ordered by the treating clinician in accordance with state regulations.
  • Complete quality assurance activities on equipment and medical devices.
  • Maintain supplies, clean rooms and equipment, and stock exam rooms.
  • Maintain and operate all medical devices and equipment, including calibration and record keeping.
  • Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected.
  • In partnership with center leadership, assist with patient flow and volume.
  • Keep patients informed of expected wait times during all aspects of the center visit.
  • Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping.
  • Ensure accuracy in documentation.

Requirements:

  • Graduate of an accredited medical assistant program with completion of an externship highly preferred.
  • At least one year of direct patient care experience as a medical assistant.
  • Military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations).
  • Working knowledge of occupational medicine requirements (state specific) preferred.
  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
  • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism.
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
  • Able to communicate both verbally and in writing in a clear, and professional manner.
  • Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues.
  • Must participate in initial and ongoing training as required.
  • Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection.
  • Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook, and entry of data into various systems/applications.

Benefits:

  • 401(k) Retirement Plan with Employer Match.
  • Medical, Vision, Prescription, Telehealth, & Dental Plans.
  • Life & Disability Insurance.
  • Paid Time Off & Extended Illness Days Offered.
  • Colleague Referral Bonus Program.
  • Tuition Reimbursement.
  • Commuter Benefits.
  • Dependent Care Spending Account.
  • Employee Discounts.