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Vendor Risk Management Specialist
2 months ago
City National Bank is seeking a highly skilled Vendor Risk Management Specialist to join our team. As a key member of our Vendor Management Office, you will be responsible for managing vendor relationships across the vendor life cycle phases.
Key Responsibilities:- Manage vendors within the vendor portfolio, ensuring proper governance and oversight.
- Support the implementation of monitoring and tracking vendor service level agreements, contracts, and performance.
- Establish good partnerships with vendor risk owners and coordinate closely with the vendor risk assessment team to ensure proper engagement and governance.
- Work closely with vendor risk owners to ensure required artifacts for vendors are completed.
- Play a key role in VMO brainstorming sessions to provide better efficiency through automation of existing and manual processes.
- Maintain proper information/documentation and records related to the Bank's vendors for both internal and external audits.
- Assist with the development and communication of vendor management standards, processes, and procedures.
- Lead the development and communication of standards, processes, and procedures; maintain and update policies, procedures, and best practices for vendor management.
- Lead collaborative efforts with cross-functional subject matter experts to support vendor Management office and third-party support services.
- Facilitate service delivery meetings to ensure delivery against objectives are being met.
- Develop regular reports on contract milestones, execution, and risk, and inform internal business partners, vendors, and management of activities and progress.
- Support, track, and report on vendor management milestones, activities, and all incoming requests for vendor-related assistance.
- Support monthly and quarterly vendor status reporting, key supplier metrics, key risk indicators, performance metrics, and periodic updates to key business stakeholders.
- Help lead in the development efforts to automate and prepare management analytics reporting, including monthly and quarterly updates enterprise-wide.
- Support resolution of vendor activities, inquiries, issues, incidents, service requests, and escalations.
- Maintain vendor and contract data in systems.
- Champion the enterprise Vendor Management and risk awareness purpose throughout the organization.
- Bachelor's Degree or equivalent.
- Minimum of 6 years of vendor management experience, managing vendor contracts and service levels, and monitoring vendor performance.
- Minimum of 6 years working knowledge of third-party and information risk management processes and methodologies.
- Required 4 years of experience working in IT Vendor Management or working in IT.
- Advanced senior professional with wide-ranging experience using professional concepts to resolve complex issues in creative and effective ways.
- Requires specialized depth and/or breadth of expertise.
- Working knowledge and understanding of Risk Management, Governance, and Vendor Management processes, techniques, and systems.
- Working knowledge and understanding of current business acumen.
- Excellent customer service skills and strong knowledge and understanding of customer service and intrapersonal best practices.
- Proactive, takes action, and anticipates opportunities.
- Strong leadership skills.
- Ability to forecast, apply both strategic and critical thinking to help proactively solve and plan for the long run.
- Knowledge of third-party and information risk management processes and methodologies.
- Ability to work well in a time-sensitive environment and handle a variety of matters or projects simultaneously.
- Ability to analyze diverse business functions and processes to identify key risks.
- Knowledge of and experience in designing and operating governance, frameworks, and processes to comply with vendor management policies.
- Knowledge in MS Office applications such as Word, Excel, Outlook, PowerPoint, and MS Visio preferred.
- Strong organizational and analytical skills.
- Excellent oral and written communication skills; ability to communicate with all levels of management.
- Excellent time management skills and be accustomed to working with deadlines.
- Strong analytical skills, working with data and drawing conclusions; ability to aggregate information into meaningful solutions/summaries.
- Ability to effectively respond to shifting priorities and assignments.
- Preferred experience using service management tools/systems to track and measure SLAs, preferably Service Now.
- Experience working with technical teams and having familiarity of technical environments.
- Good understanding of technical licensing for both hardware and software and the different options for consolidation or co-termination.
- Familiarity of technical vendors that provide infrastructure and cloud services like Hewlett Packard, Microsoft Azure, and Amazon Web Services.
- Familiarity of technical Data Center and Co-Location providers and the services that they offer.
- Good understanding of Business Continuity and Disaster Recovery.
- Familiarity of IT Information Security and how Vendor Management plays a role in Data Breaches.
- Required basic knowledge of MS Word and Excel.
- Preferred Industry-recognized third-party risk management or vendor management certification.
- Preferred Intermediate knowledge of Microsoft Office tools; specifically, Excel, PowerPoint, and SharePoint.
- Preferred Six Sigma certification.
- Recommended two (4) years of focused experience in Vendor Governance, Risk Management, IT, Finance, QA, Audit, and/or equivalent business experience.
- Excellent analytical, problem-solving, and organizational skills required.
- Excellent written and verbal communication skills.
- Keep up to date with relevant regulatory guidance, industry practices, and Bank policies by attending outside forums or staying connected with peer groups industry-wide.
- Preferred Project Management Experience.
