Guest Experience Advisor

6 days ago


Ankeny, Iowa, United States Car-X Tire & Auto Full time
Guest Sales Specialist Job Description

We are seeking a highly motivated and results-driven Guest Sales Specialist to join our team at Car-X Tire & Auto.

This role requires strong communication skills, the ability to work effectively with customers, and a passion for delivering outstanding service. As a Guest Sales Specialist, you will be responsible for providing exceptional guest sales experiences and driving sales of automotive repair services and tires.

Key Responsibilities:

  • Provide exceptional guest sales experiences and drive sales of automotive repair services and tires.
  • Engage customers on the phone and in-store, schedule appointments, build trust, understand their needs, communicate processes and timelines, and present needed services following our selling process.
  • Contribute to the organization and productivity of the service business through estimate and invoice transactions.
  • Collaborate with management to address customer service issues, complaints, and business opportunities.

Requirements:

  • A high school diploma or equivalent is required.
  • A valid driver's license is necessary.
  • One year of sales experience is preferred, but not mandatory.
  • Strong verbal communication skills and the ability to accurately write sales work orders are essential.
  • The capacity to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance is required.
  • Frequent standing and walking for long periods are expected.

Estimated Salary: $50,000 - $70,000 per annum, based on experience.

Benefits:

  • Performance-based incentives
  • Paid vacation and holidays for full-time teammates
  • Reimbursement for ASE certifications
  • 401(k) eligibility immediately upon hire
  • Direct deposit
  • Employee discounts
  • Healthcare, vision, and dental for full-time teammates
  • Employee access perks
  • Career advancement opportunities

Growth Opportunities:

We offer a supportive environment that empowers our teammates to grow their careers through coursework, leadership development, and open opportunities. Our comprehensive training program and company-sponsored certifications enable our teammates to advance to new levels in their careers.



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