Hospitality Ambassador
2 weeks ago
We are seeking a highly skilled and enthusiastic Hospitality Host to join our team at Steak 'n Shake. As a Hospitality Host, you will be responsible for creating a welcoming atmosphere that appreciates our guests' business and supports our location's ambience.
Key Responsibilities- Hospitality: Provide exceptional customer service by greeting guests, engaging in positive and professional conversation, and ensuring a seamless dining experience.
- Company Knowledge: Thoroughly understand and articulate our company's heritage and vision, utilizing this knowledge to educate guests and promote our brand.
- Communication: Professionally communicate with guests, team members, and management to create an enjoyable and entertaining interaction that educates and promotes our brand.
- Menu and Ordering Knowledge: Possess detailed knowledge of our menu to assist guests with ordering and ensure accurate food preparation.
- Cashier and Host: Ring guests' orders into the POS, process payments, and maintain a clean and organized work area.
- Expo: Check food for accuracy, provide necessary utensils, and direct guests to retrieve their orders while confirming order accuracy.
- Professionalism: Maintain outstanding personal hygiene and grooming standards, reflecting the enthusiastic and outgoing professional essence of our brand.
- Cleanliness and Food Safety: Maintain a clean and organized work area, adhering to precise execution of counter marketing initiatives.
- Clean the dining room, Expo area, and bathrooms.
- Restore guest readiness.
- Prepare tea and coffee.
- Outstanding personal hygiene and grooming standards.
- Maintain required uniform standards.
- Initiate welcoming interactions.
- Multi-task with minimal direction.
- High integrity and practice the Golden Rule.
- Self-disciplined and takes initiative.
- Follows directions.
- Comprehend and perform verbal and written requests.
- Retain and recite information.
- Sense of urgency when responding to guest requests.
- Works well with others.
- Composure while under stress.
- Flexible and adaptable to changing circumstances.
- Basic reading and math skills.
We use eVerify to confirm U.S. Employment eligibility.
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