Hospitality Ambassador

2 weeks ago


Charlotte, North Carolina, United States sns0614 Full time
Job Summary

We are seeking a highly skilled and enthusiastic Hospitality Host to join our team at Steak 'n Shake. As a Hospitality Host, you will be responsible for creating a welcoming atmosphere that appreciates our guests' business and supports our location's ambience.

Key Responsibilities
  • Hospitality: Provide exceptional customer service by greeting guests, engaging in positive and professional conversation, and ensuring a seamless dining experience.
  • Company Knowledge: Thoroughly understand and articulate our company's heritage and vision, utilizing this knowledge to educate guests and promote our brand.
  • Communication: Professionally communicate with guests, team members, and management to create an enjoyable and entertaining interaction that educates and promotes our brand.
  • Menu and Ordering Knowledge: Possess detailed knowledge of our menu to assist guests with ordering and ensure accurate food preparation.
  • Cashier and Host: Ring guests' orders into the POS, process payments, and maintain a clean and organized work area.
  • Expo: Check food for accuracy, provide necessary utensils, and direct guests to retrieve their orders while confirming order accuracy.
  • Professionalism: Maintain outstanding personal hygiene and grooming standards, reflecting the enthusiastic and outgoing professional essence of our brand.
  • Cleanliness and Food Safety: Maintain a clean and organized work area, adhering to precise execution of counter marketing initiatives.
Secondary Responsibilities
  • Clean the dining room, Expo area, and bathrooms.
  • Restore guest readiness.
  • Prepare tea and coffee.
Requirements
  • Outstanding personal hygiene and grooming standards.
  • Maintain required uniform standards.
  • Initiate welcoming interactions.
  • Multi-task with minimal direction.
  • High integrity and practice the Golden Rule.
  • Self-disciplined and takes initiative.
  • Follows directions.
  • Comprehend and perform verbal and written requests.
  • Retain and recite information.
  • Sense of urgency when responding to guest requests.
  • Works well with others.
  • Composure while under stress.
  • Flexible and adaptable to changing circumstances.
  • Basic reading and math skills.

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