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Customer Service Ambassador
2 months ago
At Moon Moments Ltd, we're seeking a skilled Customer Service Representative to join our dynamic team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:- Customer Engagement: Professionally handle customer sales inquiries, providing accurate and timely information about our products and services.
- Order Management: Assist customers with order placement and maintain detailed records of interactions.
- Issue Resolution: Investigate and resolve customer complaints or issues to ensure satisfaction and loyalty.
- Collaboration: Work with various departments to address customer needs and ensure seamless service delivery.
- Communication Skills: Excellent verbal and written communication skills to effectively interact with customers.
- Problem-Solving: Strong problem-solving abilities to resolve customer concerns efficiently.
- Analytical Mindset: Analytical mindset to assess customer needs and propose suitable solutions.
- Technical Skills: Proficiency in using computer systems and software applications.
- Time Management: Ability to multitask and prioritize tasks in a dynamic environment.
We offer a supportive work environment and opportunities for career advancement. If you're passionate about delivering exceptional customer service and thrive in a collaborative team environment, we'd love to hear from you.
To apply, please submit your resume. A team member will reach out to you within 1-3 business days to schedule a Zoom interview.
