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Radiology Office Representative
2 months ago
We are seeking a highly organized and detail-oriented Radiology Office Representative to join our team at UF Health. As a key member of our Radiology department, you will play a critical role in ensuring the smooth operation of our patient access services.
Key Responsibilities- Registration and Check-in Services: Secure accurate patient demographics, identification, and authorization of services and insurance information for registration purposes.
- Order Management: Verify demographic and financial data, and electronically file documents into OnBase.
- ICD-9 Coding: Ensure that basic ICD-9 coding is relevant to the signs and symptoms for the diagnosis reflected on the request for service.
- Compliance and Regulatory Requirements: Follow Federal Regulations to ensure Legal Compliance is maintained, including HIPAA and Medical Necessity.
- Financial Management: Protect the fiscal interest of the enterprise by checking for medical necessity, according to the carrier's guidelines, and assist the Financial Specialist with securing a waiver, i.e. ABN, from the patient when necessary.
- Scheduling and Patient Confidentiality: Schedule, cancel, and reschedule patient appointments as needed while maintaining patient confidentiality.
- Customer Service: Provide support for the Radiology Technologist and other technical and clerical staff from within the hospital system and from the community.
- Education: High school graduate or equivalent is required. Continuing education beyond high school preferred.
- Experience: Minimum two (2) years clerical experience or Customer Service with at least one (1) year in a healthcare environment Preferred.
- Skills: Professional customer service in person and via telephone, communication skills, knowledge of PC/keyboard experience is required. Familiarity with ICD-10 and CPT codes and medical terminology preferred. Knowledge of EPIC, Biscom, OnBase, and insurance terms and anatomy is preferred.
- Personal Qualities: Excellent critical thinking, attention to detail, and ability to work under hectic and sometimes stressful conditions is required. Must be comfortable requesting information from and giving information to clinics, physicians, patients, and technical/clinical staff.
