Retail Sales Associate

2 months ago

Westlake, United States Caesars Entertainment Full time
Job Description

JOB SUMMARY:

The Retail Sales Clerk provides excellent customer service and actively promotes the selling of merchandise, operates a cash register and handles all payment transactions for purchase. The Retail Sales Clerk receives, unpacks, folds and puts away the daily deliveries of merchandise.

KEY JOB FUNCTIONS:

Greets all internal and external guests using Spotlight initiatives to provide friendly, courteous, excellent service.

Demonstrates a pleasant and enthusiastic demeanor at all times.

Maintains awareness/security of retail floor, products, services and guests.

Assists customers and guests providing information about retail outlet, merchandise and property events, promotions, restaurants and/or hotel amenities.

Encourages multiple sales by offering additional/complimentary products and/or services.

Performs retail cashier duties and accurately maintains accompanying paperwork.

Balances all monies at end of shift.

Maintains general housekeeping duties, ensuring the clean, neat and professional appearance of the outlet and its merchandise.

Responsible for answering the phone and assisting caller including transfers to appropriate extension, answering questions, providing information etc.

Regularly provides feedback and information to Shift Supervisor regarding inventory levels of merchandise, customer feedback/perceptions.

Re-stocks merchandise as directed.

Performs all duties in any/all retail outlets as assigned.

Qualifications:

EDUCATION and/or EXPERIENCE:

High School Diploma or equivalent preferred

One year in retail sales or equivalent experience preferred

Must pass pre-employment Math test with score of 80% or better. 20 problem minimum

QUALIFICATIONS:

Literate and fluent in basic English

Good math skills, including adding, subtracting, multiplying and dividing

Excellent guest service skills

Be knowledgeable about the Total Rewards program and hotel/casino amenities

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same

Adheres to all regulatory, company and department policies and procedures

PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS:

Ability to bend, crouch, turn, and reach overhead.

Ability to respond to visual and verbal cues

Manual dexterity to operate office equipment and cash registers

Ability to stand on hard floors

Mobility to move about the work area

Ability to lift, push, pull up to 50 pounds

Must be able to lift overhead and climb a ladder for stocking purposes

Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties ,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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