Customer Service Retail Specialist
2 weeks ago
The Retail Sales Associate delivers outstanding customer service while actively promoting merchandise sales. This role involves operating a cash register and managing all payment transactions for purchases. The associate is responsible for receiving, unpacking, folding, and organizing daily merchandise deliveries.
KEY JOB FUNCTIONS:
- Warmly greets all guests, both internal and external, utilizing customer service initiatives to ensure a friendly and courteous experience.
- Maintains a positive and enthusiastic attitude at all times.
- Monitors the retail floor for security and product awareness, ensuring a safe environment for guests.
- Provides information to customers regarding the retail outlet, merchandise, and available amenities.
- Encourages additional sales by suggesting complementary products and services.
- Handles retail cashier responsibilities while accurately maintaining related documentation.
- Balances cash and sales receipts at the end of each shift.
- Ensures the retail space is clean, organized, and presents a professional appearance.
- Answers phone inquiries and assists callers, including transferring calls as necessary.
- Regularly communicates with the Shift Supervisor about inventory levels and customer feedback.
- Restocks merchandise as needed.
- Performs various duties across different retail outlets as assigned.
Qualifications:
EDUCATION and/or EXPERIENCE:
High School Diploma or equivalent preferred. One year of experience in retail sales or a related field is preferred. Must successfully complete a pre-employment math assessment with a score of 80% or higher.
MINIMUM QUALIFICATIONS:
- Proficient in basic English.
- Strong mathematical skills, including addition, subtraction, multiplication, and division.
- Exceptional customer service abilities.
- Knowledgeable about company programs and amenities.
- Demonstrates integrity and adheres to standards required in a regulated environment.
- Acts as a role model for fellow team members, representing the company positively.
- Complies with all regulatory, company, and departmental policies and procedures.
PHYSICAL, MENTAL, and ENVIRONMENTAL DEMANDS:
Ability to bend, crouch, turn, and reach overhead. Must be able to respond to visual and verbal cues. Manual dexterity is required to operate office equipment and cash registers. Ability to stand for extended periods on hard surfaces and move throughout the work area. Must be capable of lifting, pushing, or pulling up to 50 pounds and climbing ladders for stocking purposes. Positions involving public interaction may require working in a noisy environment and exposure to tobacco products.
Disclaimer: This description is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the position. Management reserves the right to revise the job description or require different tasks as circumstances change.
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