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Customer Service Director

2 months ago

Red Butte, United States Stellar Technologies Full time

Job Title: Customer Service Director

Job Summary:

We are seeking a highly skilled Customer Service Director to join our team at Stellar Technologies. As a key member of our Supply Chain department, you will be responsible for ensuring customer satisfaction by coordinating various services within our purchasing center.

Key Responsibilities:

  • Coordinate with Procurement, Logistics, Finance, IT, and Sourcing teams to ensure seamless customer service
  • Create and track orders for our stores, responding to customer inquiries and analyzing customer feedback
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience

Requirements:

  • At least 6 months of experience in customer service or a similar role
  • Strong interpersonal skills, including excellent oral and written communication, active listening
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Microsoft Office, CRM, and advanced Excel skills
  • Knowledge of German is a plus but not required for this position

What We Offer:

  • Full-time permanent contract, 39 hours per week, office hours (1 day of telecommuting per week)
  • Based in Kehl, Germany (12km from Strasbourg)
  • Cross-border status is possible, salary based on experience up to 35,000 euros