Information Technology and Services Director

General Statement of Duties

Under the general administrative direction of the Chief Executive, this position manages and directs the Information Technology Department operations, programs, and services, ensuring efficient and effective technical support and superior customer service to the City-County of Butte-Silver Bow.

Examples of Essential Work (Illustrative Only)

• Directs the day-to-day activities of the Information Technology Department;
• Coordinates activities between the Department and other entities;
• Develops, implements and manages the ITS strategic plan based on the needs of the City-County of Butte-Silver Bow;
• Establishes the vision, mission, goals, and objectives for Information Technology for the City-County IT;
• Establish policies, standards, practices and security measures to assure effective, efficient and secure operations;
• Creates and implements the information management strategy;
• Provides leadership and direction in the development of short and long range plans and projects;
• Develops and implements enterprise-wide policies based on short and long-term strategic planning goals, management concepts and practices;
• Continually monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures to determine what services are best provided in-house versus contracting services;
• Delivers presentations to supervisors, boards, commissions and the general public;
• Coordinates department activities with those of other departments and outside agencies and organizations;
• Determines schedule of product releases and/or project deadlines;
• Develops, communicates and implements a comprehensive cost recovery plan so that all costs are recovered in an equitable manner;
• Develops and monitors implementation of annual budget; assures that department functions are performed within budget;
• Hires and trains staff; develops and administers staff work plans; assigns and schedules personnel;
• Supervises and evaluates professional and support staff; monitors staff activities with respect to department work plans, goals and objectives;
• Handles discipline and termination of employees as needed and in accordance with BSB policy, state and federal laws;
• Provides technical and professional advice to BSB leadership;
• Attend and participate in meetings as required. 
• Perform all duties and work assignments in a safe, healthy, and environmentally sound manner.   Specifically, complying with the Health & Safety Program; maintaining work areas in a safe and orderly manner; identifying and reporting unsafe conditions; reporting all accidents; wearing required personal protective equipment; and attending safety-related meetings, training sessions, fit testing, etc.
• Perform all duties and work assignments in compliance with project quality requirements.
• Act responsibly and ethically, and in conformance with generally accepted business, occupational, and professional standards.
• Perform other duties as assigned.

Duties/Responsibilities:Required Knowledge, Skills, and Abilities:Examples of Knowledge:

• Montana Code Annotated and County regulations pertaining to information technology.
• IT&S Department policies, procedures, and programs.
• Public sector budgeting policies and procedures.
• Management, supervisory techniques and personnel practices.
• Principles, practices, and languages utilized in programming and computer systems operations.
• Technical contract management.
• Project management.
• Customer Service models/techniques.
• Current information technology best practices.
• Identify and create strategies for process improvement.

Examples of Skills and Abilities:

• Use common office machines.
• Understand and interpret statutes, regulations, policies, procedures and guidelines.
• Operate computer systems and related software, including word processing, presentation and spreadsheet programs.
• Communicate effectively orally and in writing.
• Provide support to BSB in meeting the needs of their end users.
• Balance the needs of organizations with differing priorities.
• Direct, supervise, train, and evaluate professional and support staff.
• Establish effective working relationships with fellow employees, supervisors, elected officials, developers, and citizens.
• Create and nurture the culture of excellence and superior customer service.

Qualifications:Exceptional Leadership, Communication, and Managerial Skills:

• Display outstanding character, integrity and professionalism.
• Ability to build consensus and provide a positive example.
• Ability to embrace and implement new ideas, and a genuine interest in the community and on a broad range of issues facing the city–county of Butte–Silver Bow.
• Consistently communicate and implement Butte–Silver Bow’s mission.
• Extensive knowledge of current trends and issues that affect and influence all aspects of strategically using information technology to reduce costs, improve access to services, information, and overall improve BSB’s ability to provide more efficient services.
• Creative problem-solving capabilities, with the ability to analyze and resolve complex and sensitive issues, problems and situations.
• A proven track record of identifying and evaluating specific information technology and organizational needs.
• Display an outgoing, communicative style, one that is comfortable working with a variety of individuals at any level in the organization.
• A good listener; open and approachable with new ideas.
• Excellent writing skills, a highly articulate oral communicative style, and the ability to clearly explain complex issues to a wide variety of constituents.
• Proactive at providing information to the Chief Executive, the Council of Commissioners and other City-County department and division heads, employees, and representatives of other organizations.
• Open, honest and forthright in all communications.

Acceptable Experience and Training:

• The knowledge, skills, and abilities required for this position are typically acquired through a combination of education and experience equivalent to BA degree in computer science, information services, business administration, or related field, plus five (5) years professional experience in IT, with at least four (4) years supervisory experience. Masters degree in the above named fields, public sector IT experience, and project management preferred. 
• Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.

Required Special Qualifications:

• Possession of a valid Driver’s License issued by the State of Montana.
• Must be a resident of Butte-Silver Bow during employment according to Butte-Silver Bow Ordinance.  See below.
• “2.08.010 Residence during employment.
• From and after October 1, 1979, all employees of the local government of Butte-Silver Bow shall be bona fide residents within the boundaries of Butte-Silver Bow during the period of their employment by the government of Butte-Silver Bow.
• (Ord. 85 § 1, 1979)”

Essential Physical Abilities:

• Clarity of speech and hearing, with or without reasonable accommodation, which permits the employee to communicate well with the Council of Commissioners, Chief Executive, other City-County department and division heads, employees, and representatives of other organizations to determine information systems related needs and problems and to discuss potential solutions;
• Sufficient vision, with or without reasonable accommodation, which permits the employee to produce and review a wide variety of documents, correspondence, reports and related materials in both electronic and printed form;
• Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate a keyboard and produce hand-written materials and notations;
• Sufficient personal mobility, with or without reasonable accommodation, which permits the employee to visit various other work locations in the City-County.

The City-County is an Equal Employment Opportunity Employer. It does not discriminate on the basis of race, color, religion, sex, age, national origin, physical disability, or veteran status. 

This job description is a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities.  Tasks and duties of the employee may differ from those outlined above.

About The City-County of Butte-Silver Bow:

We are a consolidated city-county government. We have an elected Chief Executive that leads the Executive Branch, along with twelve elected Council of Commissioners that represent each of our geographical districts. We are located in the heart of scenic Southwest Montana. Butte was established as a mining camp in the 1860’s and quickly became the nation’s biggest supplier of copper. Our headframes still dot the landscape, a reminder of what made us who we are. Our nickname is “Butte America,” but we also go by, "The Richest Hill on Earth.” Immigrants from Ireland, China, Lebanon, Austria, Greece, Italy, Mexico, and numerous other countries came to Butte to work in the mines, they came to Butte, America.

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