Retail Sales Associate

7 days ago


El Segundo California, United States Mattel Full time

Job Summary:

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Mattel. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales, and maintaining a positive and engaging store environment.

Key Responsibilities:

  • Customer Service:
    • Greet every guest and provide a friendly and welcoming environment.
    • Actively engage with customers to determine their needs and make appropriate product recommendations using comprehensive product knowledge information.
    • Promote products, explain features and benefits, and recommend additional products to maximize sales.
    • Meet daily service and sales goals.
  • Point of Sale (POS) Operations:
    • Operate Point of Sale (POS) device and process payments for all guests.
    • Enter new customers and update existing customers in the POS system accurately and with correct membership type.
    • Maintain an orderly and clean workstation.
  • Warehouse & Inventory Management:
    • Replenish shelves, ensure signage is accurate and current, merchandise product correctly according to visual guidelines.
    • Receive and count deliveries, elevate discrepancies to management as required.
    • Price and label product and existing inventory accurately.
    • Move product to the sales floor for stocking based on inventory, sales reports and new inventory received.
    • Maintain a clean and safe warehouse environment using safety standards.
    • Audit inventory and perform cycle counts.
  • Additional Responsibilities:
    • Close POS, document sales transactions, track sales metrics and provide reports to management on sales performance and customer feedback at the end of each shift.
    • Leave a lasting impression as the FACE of Mattel.

Requirements:

  • Excellent customer service skills.
  • Ability to work in a fast-paced retail environment.
  • Strong communication and interpersonal skills.
  • Basic math skills and accuracy with handling cash and operating a POS system.
  • Ability to lift up to 25 pounds and stand for long periods of time.

What We Offer:

  • A competitive hourly rate.
  • A comprehensive benefits package.
  • Opportunities for career growth and development.


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