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Pharmacy Care Liaison
2 months ago
About Us: Optum is a worldwide organization dedicated to enhancing health through innovative technology, assisting millions in achieving better health outcomes. Our mission is to connect individuals with essential healthcare services, pharmacy benefits, and vital resources, fostering a culture of diversity and inclusion, while offering comprehensive benefits and opportunities for career advancement.
Work Schedule: Standard hours are Monday to Friday, with occasional weekend shifts based on operational needs.
Position Overview: This role is hybrid, requiring a limited number of in-office days each month, with an initial training period conducted on-site. Flexibility to work remotely is available for the majority of the role.
Key Responsibilities:
- Address and resolve complex pharmacy inquiries through various communication channels.
- Provide administrative support to clinical teams, ensuring efficient operations.
- Manage inbound and outbound communications related to program requirements.
- Safeguard and update eligibility information confidentially.
- Request necessary documentation to complete applications effectively.
- Maintain adherence to established schedules and performance metrics.
- Utilize a multi-line phone system to assist with eligibility inquiries.
- Stay informed about program qualifications to assist with troubleshooting.
- Ensure productivity standards are consistently met.
- Offer clerical and administrative assistance for special projects and reports.
- Deliver exceptional customer service to both internal and external stakeholders.
- Participate in required meetings and contribute to special committees as needed.
- Work independently while receiving guidance from management.
- Exhibit strong organizational, customer service, and communication skills.
Health and Safety: This position requires adherence to health protocols, including necessary screenings and vaccinations.
Qualifications:
- High School Diploma or equivalent.
- Minimum of one year of administrative support experience.
- Familiarity with medical terminology.
- Basic proficiency in Microsoft Office applications.
Preferred Qualifications:
- Experience in a healthcare environment.
- Certification as a Medical Assistant.
- Experience in a clinical or hospital setting.
- Bilingual proficiency in English and Spanish.
- Previous experience in a call center.
- Prior pharmacy-related experience.
- Valid Pharmacy Technician license in Texas.
At UnitedHealth Group, we are committed to promoting health equity and improving health outcomes for all individuals. We strive to create a diverse and inclusive workplace where everyone has the opportunity to thrive.
