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Customer Care Agent

2 months ago

Arcadia, Wisconsin, United States TS Bank Full time

Client Service Representative

+ Job Tracking ID:

+ Job Location: Arcadia, WI

+ Job Level: Entry Level (less than 2 years)

+ Level of Education: High School/GED

+ Job Type: Full-Time/Regular

+ Years of Experience: Up to 2 Years

+ Starting Date: ASAP

Position Overview:

TS Banking Group is looking for a dedicated Client Service Representative (CSR) to join our team. This position is essential in delivering outstanding service to our clients. The CSR will be tasked with managing client transactions, ensuring exceptional service, counting currency, and maintaining an accurate cash drawer.

Key Responsibilities:

  • Process transactions for clients with precision and care.
  • Provide top-notch client service both in-person and via telephone.
  • Assess client financial needs and offer tailored solutions.
  • Maintain security and accuracy of cash drawer, including monitoring and balancing.
  • Familiarize with banking products and services to assist clients effectively.
  • Handle night deposits, loan payments, and other banking transactions.
  • Adhere to banking regulations and report any suspicious activities.

Qualifications:

Applicants should possess a high school diploma or GED, with a preference for candidates who have prior experience in a client service role. Formal training may substitute for experience on a year-for-year basis.

Skills Required:

  • Strong communication skills, both verbal and written.
  • Proficient in transaction processing and client interaction.
  • Ability to operate standard office equipment and banking software.
  • Detail-oriented with a focus on accuracy and compliance.
  • Ability to lift and move up to 50 pounds as needed.

Benefits:

We offer a competitive benefits package, including health and dental insurance, life insurance, generous PTO, 401K contributions, and professional development opportunities.

Join TS Banking Group and be part of a team that values client relationships and professional growth.