Optical Care Specialist

4 weeks ago


Arcadia, California, United States EssilorLuxottica Full time
Job Summary

At EssilorLuxottica, we're committed to delivering exceptional eye care experiences to our customers. As an Eye Care Advisor, you'll play a vital role in creating value in the lives of our patients by delivering the LensCrafters Experience. This includes ensuring all patients receive the highest quality Optometric care and delivering the store's key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly linking the doctor and retail functions together.

Key Responsibilities

Greet customers without delay and answer the telephone in a friendly and courteous manner.
Explain all required paperwork, tests, products, and services to customers.
Review prescriptions and patient information carefully and identify special needs, consulting with Optician, Managing Doctor, or Retail Management when necessary.
Show patience and courtesy to indecisive or difficult customers and patients.
Perform work accurately and thoroughly despite time pressure and customer volume.
Identify situations involving unsatisfied customers and act quickly for resolution.
Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures.
Handle and file all patient records in an organized and efficient manner in accordance with HIPAA.
Place contact lens orders, process shipments, and properly submit invoices for payment.
Operate the POS system terminal, inputting customer/patient and prescription information with accuracy and attention to details.

Requirements

High School graduate or equivalent.
Strong customer service skills (internal and external).
Knowledge of current fashion trends.
Strong communicator and listener.
Problem-solving ability.
Familiarity with cash register, computers, and calculators.
Organization skills.
Sales skills.
Strong basic math skills.
Knowledge of office and store merchandise.

Preferred Qualifications

Previous experience in customer service, retail, and/or optical.
Strong interpersonal skills.

What We Offer

EssilorLuxottica offers a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. We are an Equal Opportunity Employer and are committed to diversity and inclusion in the workplace.

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