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Customer Engagement Associate
2 months ago
Customer Service Representative - Part-time
Overview:
As a vital member of our team, the Customer Service Representative will play a key role in ensuring customer satisfaction and fostering strong relationships with our clientele.
Key Responsibilities:
- Engage directly with customers, providing comprehensive information about our products and services.
- Support sales and marketing initiatives for agents while assisting with various office tasks, including appointment scheduling, insurance quoting, and call management.
- Identify effective solutions to customer issues, ensuring alignment with organizational policies and maintaining high levels of satisfaction.
- Collaborate with relevant departments to facilitate problem resolution.
- Build and nurture customer relationships, consistently striving to exceed expectations and understand their unique needs.
- Utilize guidance to prioritize and manage tasks efficiently, focusing on continuous improvement to meet business goals.
Qualifications for Success:
- High School diploma or equivalent.
- Willingness to obtain a Property and Casualty insurance license within the first two years of employment.
- Experience in insurance or claims is advantageous.
- Strong communication skills to effectively address the diverse needs of various audiences.
- Basic numerical understanding to handle mathematical transactions accurately.
- Attention to detail and a commitment to accuracy.
Benefits:
- A workplace that promotes a healthy work/life balance.
- Paid vacation and sick leave.
- 401K plan with matching contributions.
- Standard Monday to Friday work schedule.
- Potential for annual bonuses, with possible payouts up to 20% of salary.
- Incentives and contests to encourage engagement.
- Competitive compensation based on experience.
- Opportunities for collaboration within a team-oriented environment.
Education:
High School diploma or higher is required.
Job Category: Marketing
Job Type: Part-Time
