Customer Service Representative
4 weeks ago
About the Role
Medical Mutual is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for responding to a variety of member and provider inquiries from Commercial and Medicare Advantage product lines through determined channels such as telephone, written, email, and face-to-face.
Responsibilities
Respond to member and provider inquiries in a timely and professional manner
Identify and resolve potential issues that may affect our members
Communicate clearly over the phone and in writing
Follow member issues through to resolution
Requirements
Associate degree in business administration, communications or a related field, or equivalent combination of education/training (minimum high school diploma or GED) and experience
2 years of additional customer service experience in healthcare, banking, retail, hospitality, or other related industry, preferably in a contact center
Basic computer navigation and Microsoft Office skills
Knowledge of standard customer service practices and principles
Basic knowledge of health insurance products and services preferred
What We Offer
Competitive pay and benefits package
Comprehensive training program
Opportunity to work in a dynamic and welcoming team environment
Flexible work schedule and remote work options
Access to on-site fitness centers and gym membership reimbursement
Discounts at local businesses and restaurants
Employee bonus program and 401(k) matching
About Medical Mutual
Medical Mutual is a mutual company owned by our policyholders, not stockholders. We focus on developing products and services that allow us to better serve our customers and the communities around us. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer, and we celebrate differences and are mutually invested in our employees and our community.
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