Customer Service Representative

4 weeks ago


Rossford, United States Medical Mutual Full time
Join Our Team as a Customer Care Specialist

We are seeking a highly skilled and motivated Customer Care Specialist to join our team at Medical Mutual. As a Customer Care Specialist, you will be responsible for providing exceptional customer service to our members and providers, resolving issues and answering questions in a timely and professional manner.

Responsibilities
  • Respond to member and provider inquiries via phone, email, and written correspondence
  • Resolve issues and answer questions in a timely and professional manner
  • Communicate clearly and effectively with members and providers
  • Work collaboratively with internal teams to resolve issues and improve customer satisfaction
Qualifications
  • Associate degree in business administration, communications, or a related field
  • 2 years of customer service experience in a healthcare or insurance setting
  • Basic computer navigation and Microsoft Office skills
  • Knowledge of standard customer service practices and principles
Benefits
  • Competitive hourly rate
  • Comprehensive training program
  • Opportunity for career advancement
  • Excellent benefits package, including medical, dental, and vision insurance
  • Access to employee assistance program
About Medical Mutual

Medical Mutual is a mutual company, owned by our policyholders, not stockholders. We focus on developing products and services that allow us to better serve our customers and the communities around us. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer, and we celebrate differences and are mutually invested in our employees and our community.



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