Customer Care Specialist

1 month ago

Rossford, United States Medical Mutual Full time

Are you ready to build a career with a welcoming and diverse team? Medical Mutual is hiring customer service professionals in Rossford, Ohio for flexible call center roles. Our next set of classes are scheduled to start in January 2025, February 2025 & March 2025.

In addition to comprehensive training and competitive pay, Medical Mutual offers a robust benefits package, unique perks and a great atmosphere for employees. The welcoming, friendly nature of our teams is one of our hallmarks. We have been named a Top Workplace in Northeast Ohio for 13 consecutive years.

Responsibilities

Responds to a variety of member and provider inquiries from Commercial and Medicare Advantage product lines through determined channels such as telephone, written, email, and face-to-face.

Our Customer Care agents are experts at identifying and resolving potential issues that might affect our members. Our agents are problem solvers and love to help people. They communicate clearly over the phone and in writing. They know when to request additional information and follow member issues through to resolution. Qualifications

  • Associate degree in business administration, communications or a related field, or equivalent combination of education/training (minimum high school diploma or GED) and experience. Bachelor's degree preferred.
  • 2 years of additional customer service experience in healthcare, banking, retail, hospitality, or other related industry, preferably in a contact center. Experience in appeals and/or correspondence preferred.
  • Basic computer navigation and Microsoft Office skills.
  • Knowledge of standard customer service practices and principles.
  • Basic knowledge of health insurance products and services preferred.
Compensation, Training and Schedule

This is a work at home position with the option to work in an office if preferred. All training will be conducted virtually. Customer service agents earn $19 to $20 per hour during training, with a raise upon completion of our training program.

We provide our representatives with the tools they need to excel in their role, including a nine (9) month training program. Training includes both classroom and on-the-job instruction. When you have completed training, you will earn a promotion.

Training Schedule During training, Customer Care team members work 8 a.m.-4:30 p.m. Monday through Friday.

Work Schedule Once fully trained your schedule can be anytime during normal business hours.
  • April 1st through Sep 30 th
7:30 a.m. to 8:00 p.m. M-F and Saturdays 9:00 a.m. to 1:00 p.m.
  • Oct 1st through March 31
7:30 a.m. to 8:00 p.m. 7 days a week.

You can earn a shift premium for working scheduled hours after 6 p.m. weekdays and on Saturdays. If you are scheduled for a Saturday shift, you will have a day off during the week.

A Great Place to Work
  • We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse, and headset.
  • Whether you are working remotely or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
  • On-site cafeteria, serving hot breakfast and lunch, at our Brooklyn, OH location. Convenience stores at many locations.
  • Discounts at many places in and around town, just for being a Medical Mutual team member.
  • The opportunity to earn cash rewards for shopping with our customers.
  • Business casual attire, including jeans.
Excellent Benefits

•Employee bonus program
  • 401(k) with company match up to 4% and an additional company contribution.
  • Health Savings Account with a company matching contribution.
  • Excellent medical, dental, vision, life, and disability insurance - insurance is what we do best, and we make affordable coverage for our team a priority.
  • Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
  • Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
  • After one year of service, parental leave for eligible employees who become parents through maternity, paternity, or adoption.
An Investment in You
  • Career development programs and classes.
  • Mentoring and coaching to help you advance in your career.
  • Tuition reimbursement up to $5,250 per year, the IRS maximum.
  • Diverse, inclusive, and welcoming culture with Business Resource Groups.


About Medical Mutual

Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we do not answer Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There is a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans. Our plans provide peace of mind to more than 1.5 million Ohioans.

We are not just one of the largest health insurance companies based in Ohio, we are also the longest running. Founded in 1934, we are proud of our rich history with the communities where we live and work.

At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.

  • Parts Performance Specialist

    5 days ago

    Rossford, United States Camping World Holdings, Inc. Full time

    Camping World is seeking a Parts Performance Specialist for our growing team. The pay range for this role is: $15 - $17 per hour plus commission and overtime variable pay. Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage!...

  • Recruiting Specialist

    4 weeks ago

    Rossford, Ohio, United States Staffmark Group Full time

    We are seeking a highly motivated and customer-focused Recruiting Specialist to join our Rossford team. As a Recruiting Specialist, you will be the first point of contact for candidates and employees, providing exceptional service and support.Key Responsibilities:Serve as the first point of contact for candidates and employeesSchedule application and...

  • Asset Protection Specialist

    1 month ago

    Rossford, United States Home Depot Full time

    Protect Our AssetsAs a key member of our team, you will play a critical role in preventing financial loss caused by theft and fraud. Your expertise will be essential in supporting safety and environmental program compliance in our stores.Key Responsibilities:Identify and investigate incidents of theft and fraudReview CCTV footage and exception reports to...

  • Quality Inspector

    2 months ago

    Rossford, United States MS Companies Full time

    HIRING IMMEDIATELY: Quality Assurance SpecialistQuality Inspector (Entry-Level)Shift: 2nd Shift Working Hours: 2:00 PM to 10:00 PM Pay Rate: $17.00 per hour$100 Referral BonusImportant Features:Comprehensive Insurance and Benefit Packages!Opportunity for Career Growth and Development!Join a rapidly growing, technology focused teamMS Companies is HIRING...

  • Floor Tech

    2 months ago

    Rossford, United States SBM Management Services Full time

    Description Position at SBM Management SBM Management is searching for a Floor Technician that can make the floors sparkle and shine! We are hiring a Floor Technician that has experience ensuring customers have clean and orderly commercial or office space. Professional communication with the customers to make sure their expectations are met is...

  • Floor Tech OH

    6 days ago

    rossford, United States SBM Management Full time

    SBM Management is searching for a Floor Technician that can make the floors sparkle and shine! We are hiring a Floor Technician that has experience ensuring customers have clean and orderly commercial or office space. Professional communication with the customers to make sure their expectations are met is essential. Responsibilities Comply with safety...

  • Floor Tech OH

    7 days ago

    rossford, United States SBM Management Full time

    SBM Management is searching for a Floor Technician that can make the floors sparkle and shine! We are hiring a Floor Technician that has experience ensuring customers have clean and orderly commercial or office space. Professional communication with the customers to make sure their expectations are met is essential. Responsibilities Comply with safety...

  • Medical Assistant

    6 months ago

    Rossford, United States ProMedica Full time

    POSITION SUMMARY Functioning as a team member within a patient centric care delivery model for high quality and service within the practice setting. Able to proficiently and effectively navigate through multiple information technology platforms and applications. Renders direct patient care services under supervision demonstrating ProMedica’s values to the...

  • Floor Tech

    2 months ago

    Rossford, United States SBM Management Services Full time

    Description Position at SBM Management SBM Management is searching for a Floor Technician that can make the floors sparkle and shine! We are hiring a Floor Technician that has experience ensuring customers have clean and orderly commercial or office space. Professional communication with the customers to make sure their expectations are met is essential....

  • Floor Technician

    4 weeks ago

    Rossford, Ohio, United States SBM Management Full time

    SBM Management is seeking a skilled Floor Technician to join their team. The ideal candidate will have experience ensuring customers have clean and orderly commercial or office space.Responsibilities:Comply with safety rules, policies, and procedures.Stop at risk behaviors in others and self.Work with other employees in a team to complete assignments.Perform...

  • Cashier Outfitter Part-Time

    4 months ago

    Rossford, United States Bass Pro Shops Full time

    POSITION SUMMARY:The Cashier is responsible for checking out customer's merchandise through the POS registers. They perform various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care.ESSENTIAL FUNCTIONS:Supports a strong commitment to world class customer service...

  • Retail Part-Time Sales Associate

    3 months ago

    Rossford, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Retail Part-Time Front End Supervisor

    3 months ago

    Rossford, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Custodian

    3 months ago

    Rossford, United States SBM Management Services Full time

    Description Position at SBM Management The Custodian is responsible for the cleanliness and sanitation of all areas assigned. We are searching for a hardworking dependable individual to join the team as our company continues to grow! We have an immediate opening for a custodian that wants to deliver exceptional customer satisfaction. We are looking for...

  • BOSS Fulfillment Outfitter Part-Time

    5 months ago

    Rossford, United States Cabela's Full time

    **_POSITION SUMMARY:_** BOSS (Buy Online Ship from Store) is a process that allows us to improve our overall shopping experience for our customers. By accessing inventory in all of our retail locations, it helps us quickly find the right product for our customers no matter where they are shopping. The BOSS Fulfillment Outfitter must be familiar with the...

  • Retail Part-Time Backroom Supervisor

    3 months ago

    Rossford, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Retail Full-Time Department Supervisor

    2 months ago

    Rossford, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Custodian

    3 months ago

    Rossford, United States SBM Management Services Full time

    Description Position at SBM Management The Custodian is responsible for the cleanliness and sanitation of all areas assigned. We are searching for a hardworking dependable individual to join the team as our company continues to grow! We have an immediate opening for a custodian that wants to deliver exceptional customer satisfaction. We are looking for...

  • Retail Department Supervisor

    1 month ago

    Rossford, United States TJ Maxx Full time

    Job Title: Retail Department SupervisorAt TJ Maxx, we're always looking for talented individuals to join our team. As a Retail Department Supervisor, you'll play a key role in ensuring our stores run smoothly and efficiently.Key Responsibilities:Lead a team of Associates to achieve sales and customer service goalsManage inventory and merchandise to ensure a...

  • Driver Helper

    4 weeks ago

    ROSSFORD, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...