RN Case Management Team Lead

3 weeks ago


Wilmette, Illinois, United States NCH Healthcare System Full time
About NCH Healthcare System

NCH Healthcare System is a leading provider of comprehensive care in Southwest Florida. Our mission is to deliver high-quality, patient-centered care that exceeds expectations.

Job Summary

The RN Case Management Team Lead will oversee daily operations and supervision of the NCH RN Inpatient and Emergency Department Case Management Team. This role will promote patient-focused care as the highest priority and strive to meet customer expectations for quality and patient satisfaction.

Key Responsibilities
  • Implement organizational case management strategies with a focus on patient experience.
  • Ensure compliance with regulatory standards.
  • Train and mentor RN case managers.
  • Complete personnel functions, including staffing, performance reviews, and corrective action.
  • Monitor and meet productivity standards.
  • Implement discipline best practices.
  • Support staff by identifying and utilizing resources.
  • Promote professional development of the Case Management Team.
  • Hold regular staff meetings to encourage staff to share and participate in organizational and department quality improvement.
Requirements
  • Minimum of BSN required; MSN preferred.
  • Minimum of 2 years of supervisory/lead/manager level of experience in hospital Case Management.
  • Licensed as a Registered Nurse (RN) in the state of Florida or appropriate compact licensure.
  • Basic Life Support (BLS) certification required from the American Red Cross or American Heart Association.
  • Case Management Certification preferred.
  • Intermediate computer knowledge: uses Microsoft Word, Excel, Outlook, and Windows.

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